Customer Technical Support Specialist Help Desk

Customer Technical Support Specialist Help Desk

Join to apply for the Customer Technical Support Specialist Help Desk role at SGP Recruiting
. We are recruiting for a Customer Technical Support Specialist (Help Desk) to provide Tier I/II support using tools such as BMC Remedy and Service Now. Responsibilities include troubleshooting user issues, tracking incidents, resolving trouble tickets, and escalating complex issues as necessary.

On-site; not remote:
Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA

Full-time

Associate

Information Technology

Professional Services

• Two years of professional experience in industry, federal or DoD help desk support using a help desk tool such as BMC’s Remedy and Service Now.
• Active Secret clearance.
• Certification: IAT II level with a T3 investigation.
• Must sign a Letter of Intent.

• Company‑paid health, dental & vision insurance coverage.
• Additional employee‑paid health insurance options.
• Company‑paid life and disability insurance.
• 401(k) retirement savings plan with employer match.
• 11 company‑paid holidays per year.
• Paid time off.

Our client is proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. They are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We also provide accommodations for persons with disabilities.