Customer Technical Support Specialist; Help Desk - Security Clearance

Position: Customer Technical Support Specialist (Help Desk) - (756) with Security Clearance
EPS Corporation is seeking a Customer Technical Support Specialist (Help Desk) to provide high-quality technical assistance and customer service in support of Industry, Federal, or Department of Defense (DoD) operations. The ideal candidate will be a motivated, detail-oriented professional with hands-on experience using enterprise-level help desk systems and a commitment to delivering superior support. Requirements

Key Responsibilities
* Serve as the first point of contact for users requiring technical support, responding to inquiries via phone, email, and ticketing systems.
* Troubleshoot and resolve hardware, software, and network issues using tools such as BMC Remedy or Service Now.
* Document all incidents, service requests, and problem resolutions accurately within the help desk system.
* Escalate complex issues to higher-level support teams when necessary, ensuring timely and effective resolution.
* Maintain user accounts, permissions, and access in accordance with security and organizational policies.
* Support service improvement initiatives and assist in identifying recurring issues to enhance system performance and user satisfaction.

Required Qualifications
* Two (2) years of professional experience in Industry, Federal, or DoD Help Desk Support.
* Proficiency with BMC Remedy, Service Now, or other enterprise-level help desk tools.
* Must meet DoD 8570 IAT Level II certification requirements (e.g., Security+ CE, CCNA Security, or equivalent).
* Must possess an active T3 investigation (or ability to obtain).
* Excellent communication, problem-solving, and customer service skills.
* Ability to work in a team-oriented, fast-paced environment supporting mission-critical operations.

Preferred Qualifications
* Experience supporting users in classified or secure environments.
* Familiarity with ITIL processes or formal service management frameworks. Desired Skills/Other Considerations EPS Corporation is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Type of Security Clearance Required Secret