Senior Customer Technical Support Specialist - Security Clearance

Position: Senior Customer Technical Support Specialist - (755) with Security Clearance
EPS Corporation is seeking a highly skilled Senior Customer Technical Support Specialist to join our dynamic team. The ideal candidate will have a strong background in Federal or DoD help desk environments and a proven track record of delivering exceptional technical support using enterprise-level tools. Requirements

Key Responsibilities
* Provide advanced technical support to end users in Industry, Federal, or DoD environments.
* Troubleshoot, diagnose, and resolve complex issues using help desk systems such as BMC Remedy or Service Now.
* Escalate issues as needed and ensure timely resolution in compliance with established service-level agreements (SLAs).
* Maintain accurate documentation of all support activities, incident reports, and resolutions.
* Support system access requests, password resets, and account management following established security protocols.
* Collaborate with cross-functional teams to improve help desk efficiency and user satisfaction.

Required Qualifications
* Six (6) years of professional experience in Industry, Federal, or DoD Help Desk Support.
* Hands-on experience with BMC Remedy, Service Now, or similar help desk management tools.
* Must meet DoD IAT Level III certification requirements (e.g., CASP+, CISSP, or equivalent).
* Must hold an active T3 investigation and Secret Security Clearance.
* Strong communication, analytical, and customer service skills.

Preferred Qualifications
* Experience supporting classified environments or secure networks.
* Familiarity with ITIL processes and service management best practices. Desired Skills/Other Considerations EPS Corporation is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. Type of Security Clearance Required Secret