Senior Technical Program Analyst

Senior Technical Program Analyst – Tek Synap

We are seeking a Senior Technical Program Analyst to join our team at the Naval Surface Warfare Center, Dahlgren Division (NSWCDD). As a key member of the NSWCDD Corporate IT Services contract, you will support the Navy Enterprise Network (NEN) program by managing, coordinating, and monitoring enterprise network services. You will serve as primary liaison between NSWCDD and the Navy NEN Program Office, ensuring compliance with enterprise standards, service-level expectations, and operational procedures.

• Provide enterprise-level support for NEN systems, ensuring consistent connectivity, access, and compliance with Navy cybersecurity standards.
• Manage and track NEN service requests and provisioning activities through approved Navy tools and processes (e.g., NET tool and NEN ordering systems).
• Coordinate with NAVWAR, NEN Tier III, and NMCI teams to resolve enterprise network incidents and service disruptions.
• Support network transition, optimization, and modernization efforts in alignment with DoD and Navy initiatives.
• Maintain records of user accounts, hardware provisioning, and service order statuses within the NEN framework.
• Review and verify network-related documentation and procedures for adherence to configuration management and cybersecurity policies.
• Support user onboarding, account management, and hardware lifecycle tracking across multiple NSWCDD departments.
• Identify recurring network or service issues and propose corrective actions to improve operational efficiency.
• Provide reporting and analysis on NEN service performance metrics and SLA adherence.
• Serve as the local point of contact for coordination of NEN activities impacting NSWCDD operations.

• Minimum of six (6) years of professional experience related to NEN programming including NET, CLIN offerings, and NEN ordering.
• 8570 IAT Level II certification.
• Clearance Level: Secret (T3 investigation).

• Navy Enterprise Network (NEN) Operations
• Network Provisioning and Service Request Management
• IT Service Management and SLA Monitoring
• Communication and Coordination with Enterprise Stakeholders
• Documentation and Reporting Accuracy
• Cybersecurity and Network Compliance Awareness

Competitive full‑time benefits package including health, dental, vision, 401(k), life insurance, short‑term and long‑term disability, vacation time, and holidays.

• Location:
  
  Onsite, NSWCDD Dahlgren, VA (limited hybrid flexibility considered).
• Work Schedule:
  
  Standard NSWCDD core hours 08:00‑17:00, Monday‑Friday.
• Travel:
  Minimal (