Customer Technical Support Specialist; Help Desk Security Clearance

Position: Customer Technical Support Specialist (Help Desk) with Security Clearance
Overview CUSTOMER TECHNICAL SUPPORT SPECIALIST (HELP DESK) (RDTE) Bowhead is seeking a Customer Technical Support Specialist (Help Desk) in Dahlgren, VA to provide customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users to our designated customers. Responsibilities
* Provide on-site desktop support as needed, provides general help desk support for User Assistance.
* Provide phone support to user's to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management.
* Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database.
* Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate.
* Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.
* Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.
* Knowledge of Video Teleconferencing a plus. Qualifications
* High School Diploma or Bachelors Degree
* Two to five (2-5) years of experience
* Must possess the ability to, effectively and efficiently, communicate verbally with the user community.
* Must be familiar with Department of Defense networking and security accreditation requirements.
* Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.
* Must meet DoD 8570 Information Assurance Technical Level II certification requirements at time of hire.
* Ability to communicate effectively with all levels of employees and outside contacts. Physical Demands:
* Must be able to lift up to 10-15 pounds
* Must be able to stand and walk for prolonged amounts of time
* Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS:
Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for this contract. #LI-JR1