IT Hardware Technician

DNI Emerging Technologies is seeking a Printer Technician to support the Air Force Joint Warfare Analysis Center (JWAC) under the JWAC IT Services Contract. The technician handles equipment staging, inventory, configuration, workstation installation, validation, and accountable processing of replaced equipment. This role is a short term role to do a printer refresh and KVM installations.

The successful candidate will troubleshoot issues methodically, communicate clearly with users and technical teams, protect Government equipment and information, and document work in accordance with established service-management and security procedures.

• Install, configure, connect, relocate, and maintain networked printers and multifunction devices.
• Diagnose and resolve printer hardware, software, driver, connectivity, queue, print-quality, and user-access issues.
• Perform routine preventive maintenance and replace approved consumables or user-serviceable components.
• Configure printers for authorized users, workstations, networks, and security domains in accordance with Government procedures.
• Support print queues, printer mappings, drivers, firmware, and approved printer-management tools.
• Coordinate vendor service, warranty repairs, replacement parts, and escalation of issues that require specialized support.
• Respond to service requests and incidents within established priorities and document actions, findings, parts, and resolution status.
• Maintain accurate equipment records, serial numbers, locations, configuration details, and maintenance history.
• Assist with equipment inventories, property accountability, moves, installations, de-installations, and lifecycle replacement activities.
• Provide courteous, professional end-user support and explain technical issues and corrective actions clearly.
• Coordinate with system administrators, network personnel, cybersecurity staff, Government representatives, and other technical teams when printer issues involve broader IT services.
• Follow approved change, configuration, data-management, incident-management, and documentation procedures.
• Protect Government-furnished equipment, controlled technical information, and access credentials from unauthorized use or disclosure.
• Participate in JWAC familiarization, security, safety, cybersecurity awareness, OPSEC, and other required training.
• Support planned maintenance windows, after-hours activities, or other mission requirements when scheduled by the Government.

• Active DoD Top Secret Security Clearance
• Demonstrated experience supporting printers, multifunction devices, print servers, print queues, or related end-user peripherals.
• Experience troubleshooting hardware, software, network connectivity, device drivers, and user-access issues.
• Ability to read and follow technical procedures, configuration standards, work instructions, and vendor documentation.
• Strong customer-service, communication, organization, and problem-solving skills.
• Ability to create clear service records, maintenance notes, inventory updates, and technical status information.
• Ability to work independently while coordinating effectively with users, vendors, and other IT professionals.
• Proficiency with Microsoft Windows and Microsoft Office applications.
• Ability to work on-site at JWAC in Dahlgren, Virginia.
• Ability to obtain and maintain any clearance, access, badge, training, and information-assurance qualifications required for the assigned Task Order 4 work area.

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Hourly Compensation: $40-$50 per hour

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans