Part-Time Test Center Administrator

Part-Time Test Center Administrator at Inside Higher Ed

Location:

UNG-Dahlonega, GA

Job

The University of North Georgia is accepting applications for a Part‑Time Test Center Administrator (TCA). The TCA will provide comprehensive assistance for the day‑to‑day operation of the University’s test centers and various National Testing Agencies including Pearson

VUE, CLEP, HESI, TEAS, eCore, Distance Learning, GACE, DSST, Accuplacer and the Prometric Test Center (PTC) operated at the University of North Georgia (UNG). The TCA reports directly to the Coordinator of Testing and must be available to work extended days, evenings, and some weekends.

Applicants must be eligible to work in the United States. Please note that any offer of employment is contingent upon eligibility and that the university is subject to budgetary constraints and state funding policies that may affect visa‑related fees.

Contact Monica Arrendale at  for more information.

• Assist with the daily operation of the two Dahlonega testing centers while adhering to the standards of operation required by National Testing Agencies and Prometric, maintaining strict test security and a variety of test administration procedures. Respond to all testing related inquiries by the Coordinator of Testing, outside agencies, and Prometric; serve as a primary University and Prometric TCA.
• Schedule testing appointments requested by phone, in‑person, and e‑mail; record scores into BANNER and other programs; report scores to the assigned departments; assist with the development of testing schedules. Prepare computers and assist candidates from check‑in to check‑out.
• Maintain a working knowledge of University and Prometric testing programs; maintain certification with testing clients as required; and maintain current knowledge of non‑compete and confidentiality requirements. Provide professional and friendly answers to questions from callers and visitors related to a variety of Prometric and UNG tests and testing policies; ensure security of test materials; verify identity of testing candidates; and maintain inventory of test materials and exhibits.
• Communicate with the Coordinator of Testing regarding IT related issues and Prometric tech support to ensure that all technology and computer related needs are kept current to prevent any interruption in the delivery of exams. Communicate with Prometric District Manager, Territory Operations Manager, and UNG Coordinator of Testing as needed to ensure that the needs of the Testing Centers are met;
  
  maintain an effective working relationship with examinees, professional associates, and colleagues.
• Perform other job‑related duties as assigned.

• Preferred knowledge of standard professional proctoring duties and office practices, procedures, systems, and equipment. Must be able to obtain and retain knowledge of ADA and FERPA guidelines as they relate to individuals served through the UNG Test Center and Prometric Test Center. Working knowledge of most computer office software, including BANNER, Windows, Microsoft Office – Word and Excel. Must have excellent verbal and written communication skills;
  
  excellent customer service and interpersonal skills; outstanding organizational and time‑management skills; excellent problem‑solving skills; and superb phone etiquette. Must have ability to stay focused and detail oriented under surveillance.
• Work performance is monitored & evaluated by external clients/vendors by way of audio and video surveillance and "secret shoppers" posing as testing candidates. Failure to maintain contractual requirements could result in financial loss to the institution or termination of testing client contracts. Must maintain a professional demeanor when dealing with customers from varied industries to include academic, corporate, government, financial, healthcare, and information technology.
  
  Must be available to work extended days, evenings, and weekends.
• Must have ability to organize and prioritize work requests to complete tasks in a timely manner with minimal supervision. Must be able to complete concurrent or multiple tasks independently and…