Administrative Assistant II, Student Engagement and Success

Job Title: Administrative Assistant II, Student Engagement and Success

Location: UNG-Dahlonega, GA

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job : 292622

Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of nearly 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society.

Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.

The administrative assistant for student engagement and success provides administrative and secretarial support to the AVP for Student Success and the AVP for Student Engagement, who are co-located. The administrative assistant will assist both AVP's with administrative and operational activities, as well as support the departments within the AVPs structure. This position must possess interpersonal skills to work effectively with students, faculty, staff, and colleagues.

The administrative assistant must have the ability to multi-task, organize, and prioritize tasks. Uniform will be provided for required UNG and SOS events. Some night and weekend work required.

Please be advised that any offer of employment is contingent upon your eligibility to work in the United States. The university is aware of recent federal changes that may significantly increase the cost of filing H‑1B visa petitions.

As a public institution, the university’s ability to cover such costs is subject to budgetary constraints and state funding policies. Therefore, while we remain committed to supporting international faculty hires, we cannot guarantee payment of any newly imposed or increased visa-related fees.

Contact Monica Arrendale at  for more information.

• Manage AVP Engagement and AVP Student Success meeting and travel calendar and assist with special events.
• Departmental support to all areas the AVPs supervises.
• Assists with budget management for the AVPs, including tracking budget expenditures, creating purchase requests, check requests, and ordering.
• Remains informed of problems, situations, and conditions of special interest to the Associate Vice Presidents; exercises independent judgment concerning matters requiring the AVP’s attention to ensure timely action.
• Represents the AVPs by welcoming guests, responding to inquiries from UNG constituencies, functioning as a liaison among administration, students, faculty, staff, and the University in a customer‑focused, quality‑conscious work environment.
• Assists with entering and maintaining records for the AVPs such as assessment data.
• Serves as a resource referral for students, faculty, and staff seeking assistance within one of the AVPs areas and within the division of student engagement and success.
• Access to Slate, Maxient, Banner, and UNG Connect to pull relevant information requested by the AVPs.

• Knowledge of office practices, procedures, systems and equipment.
• Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. Microsoft Office products such as Word, Excel, Access, or other office software.
• Excellent oral and written communication skills.
• Ability to maintain detailed records, gather and process information
• Ability to work unsupervised; ability to calm agitated students and parents
• Ability to maintain confidentiality (FERPA).

• High School Diploma
• Five years experience in customer service roles (i.e., higher education, administrative assistant)

• Prior experience working in a client‑faced, customer service role, with event registration systems and…