Part-Time Test Center Administrator

Job Title: Part-Time Test Center Administrator
Location: UNG-Dahlonega, GA
Regular/Temporary: Regular
Full/Part Time: Part-Time
Job : 292791

Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of nearly 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society.

Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.

The University of North Georgia is accepting applications for a Part-Time Test Center Administrator. The Part-Time Test Center Administrator (TCA) is responsible for providing comprehensive assistance for the day-to-day operation of the University of North Georgia and National Testing Agencies including but not limited to:
Pearson

VUE, CLEP, HESI, TEAS, eCore, Distance Learning, GACE, DSST, Accuplacer and the Prometric Test Center (PTC) operated at the University of North Georgia (UNG). The TCA reports directly to the Coordinator of Testing. Must be available to work extended days, evenings, and some weekends.

Please be advised that any offer of employment is contingent upon your eligibility to work in the United States. The university is aware of recent federal changes that may significantly increase the cost of filing H-1B visa petitions.

As a public institution, the university's ability to cover such costs is subject to budgetary constraints and state funding policies. Therefore, while we remain committed to supporting international faculty hires, we cannot guarantee payment of any newly imposed or increased visa-related fees.

Contact Monica Arrendale at  for more information.

• Assist with the daily operation of the two Dahlonega testing centers while adhering to the standards of operation required by National Testing Agencies and Prometric, adherring to strict test security and a variety of test administration procedures. Respond to all testing related inquiries by the Coordinator of Testing, outside agencies, and Prometric; serves as a primary University and Prometric TCA. Schedule testing appointments requested by phone, in-person, and e-mail;
  
  record scores into BANNER and other programs; report scores to the assigned departments; assist with the development of testing schedules. Prepare computers and assist candidates from check-in to check-out.
• Maintain a working knowledge of University and Prometric testing programs; maintain certification with testing clients as required; and maintain current knowledge of non-compete and confidentiality requirements. Provide professional and friendly answers to questions from callers and visitors related to a variety of Prometric and UNG tests and testing policies; ensure security of test materials; verify identity of testing candidates; and maintain inventory of test materials and exhibits.
• Communicates with the Coordinator of Testing regarding IT related issues and Prometric tech support to ensure that all technology and computer related needs are kept current to prevent any interruption in the delivery of exams; communicate with Prometric District Manager, Territory Operations Manager, and UNG Coordinator of Testing, as needed, to ensure that the needs of the Testing Centers are met;
  
  and maintain an effective working relationship with examinees, professional associates, and colleagues.
• Perform other job-related duties as assigned.

• Preferred knowledge of standard professional proctoring duties and office practices, procedures, systems and equipment. Must be able to obtain and retain knowledge of ADA and FERPA guidelines as they relate to individuals served through the UNG Test Center and Prometric Test Center. Working knowledge of most computer office software, including BANNER, Windows, Microsoft Office - Word and Excel. Must have excellent verbal and written communication skills;
  
  excellent customer service and interpersonal skills; outstanding organizational and time management skills, excellent problem-solving skills; and superb phone etiquette. Must have ability to stay focused and detail oriented under surveillance.
• Work performance is monitored & evaluated by external clients/vendors by way of audio and video surveillance and "secret shoppers" posing as testing candidates. Failure to maintain contractual requirements could result in financial loss to the institution or termination of testing client contracts. Must maintain a professional demeanor when dealing with customers from varied industries to include…