Test Center Administrator

Job Title:
Test Center Administrator
Location: UNG-Dahlonega, GA
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job : 293332
About Us

Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of over 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society.

Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.

The University of North Georgia is accepting applications for a Test Center Administrator on the Dahlonega Campus. The Test Center Administrator (TCA) is responsible for providing comprehensive assistance and direction to the day-to-day operation of the Prometric Test Center (PTC) operated at the University of North Georgia (UNG). The TCA reports directly to the Dahlonega Coordinator of Testing. Work hours to include evenings and some Saturdays.

Please be advised that any offer of employment is contingent upon your eligibility to work in the United States. The university is aware of recent federal changes that may significantly increase the cost of filing H-1B visa petitions.

As a public institution, the university's ability to cover such costs is subject to budgetary constraints and state funding policies. Therefore, while we remain committed to supporting international faculty hires, we cannot guarantee payment of any newly imposed or increased visa-related fees.

If you have any questions regarding the visa policy, please contact Monica Arrendale at .

• Direct the daily operation of the Prometric Test Center (PTC) adhering to the standards of operation required by Prometric; respond to all testing related inquiries by Prometric and the UNG Assistant Director and Director of Testing;
  Serves as a primary Prometric TCA with work hours to include extended days, evenings, and Saturdays.
• Collaborate with UNG IT and Prometric tech support to ensure that all technology and computer related needs are kept current to prevent any interruption in the delivery of exams; communicate with Prometric District Manager, Territory Operations Manager, and UNG Dahlonega Coordinator of Testing as needed to ensure that the needs of the UNG Prometric Center are met; and maintain an effective working relationship with examinees, professional associates, and colleagues.
• Maintain a working knowledge of University and Prometric testing programs; maintain certification with testing clients as required; and maintain current knowledge of non-compete and confidentiality requirements. Provide answers to questions from callers and visitors related to a variety of Prometric tests and testing policies; ensure security of test materials; verify identity of testing candidates; and maintain inventory of test materials and exhibits.
• Perform other job-related duties as assigned.

• Knowledge of standard professional proctoring duties and office practices, procedures, systems and equipment.
• Must have knowledge of ADA and FERPA guidelines as they relate to individuals served through the UNG Test Center and Prometric Test Center. Working knowledge of most computer office software, including BANNER, Windows, Microsoft Office - Word and Excel.
• Must have excellent verbal and written communication skills; excellent customer service and interpersonal skills; outstanding organizational and time management skills, excellent problem-solving skills; and superb phone etiquette.
• Must be able to remain customer friendly and maintain attention to details in the midst of frequent interruptions; must have the ability to work successfully as part of a team in a high-demand, fast-paced, detail-oriented environment.
• Must be able to learn and apply new technology as needed; must maintain confidentiality of candidate test records and personal information.
• Must have ability to stay focused and detail oriented under intense surveillance.
• Work performance is monitored & evaluated by external clients/vendors by way of audio and video surveillance and "secret shoppers" posing as testing candidates. Failure to maintain contractual requirements could result in financial loss to the institution or termination of testing client contracts.
• Must maintain a professional demeanor when dealing with customers from varied industries to include academic, corporate, government, financial, healthcare, and information technology.
• Must be available to work extended days, evenings, and weekends.
• Must have ability to organize and…