Dual Hotel General Manager

2 days ago Be among the first 25 applicants

Virtelle Hospitality is in search of an energetic and experienced Dual Hotel General Manager to lead the Holiday Inn Express & Suites Dahlonega University Area and the Comfort Inn & Suites Dahlonega.

Nestled in the foothills of the Blue Ridge Mountains close to the University of North Georgia, attractions and wineries, these hotels are just an hour outside Atlanta and offer a unique opportunity for an energetic and driven Dual Hotel General Manager. Operating within a culture of service and of servant leadership, the Dual Hotel General Manager will be responsible for the overall successful and profitable operation of these properties.

Primary responsibilities within this role fall into the following 5 categories:

• Financial Management
• Operational Excellence
• Cultivating Outstanding Guest Experiences
• Team Member Engagement
• Community Engagement

• Oversee and guide the overall success and performance of the two hotels withing the assigned market
• Liaise with management company to set and achieve goals across both properties
• Continually collaborate with sales, revenue management, human resources, accounting, maintenance and company executives to ensure alignment across both hotels
• Maximize team potential by balancing operations with guest, employee, brand & owner satisfaction

• Monitor market trends and conduct competitor analysis to ensure competitive pricing and offerings for both hotels
• Identify new business opportunities and strategies to increase occupancy, ADR and overall revenue across the both hotels
• Maintain strong relationships with key clients and business partners to drive repeat business & referrals
• Develop and manage budgets and forecasting for each department
• Mentor department managers to keep expenses within target levels while maintaining operational consistency
• Monitor operational costs and implement cost‑saving measures where possible without compromising guest experiences at either property
• Understanding of cashflow, budget/forecasting, fiscal control (tracking variances) across multiple properties

• Oversee daily operations to ensure all departments are running efficiently and to standards
• Ensure compliance with company policies, industry regulations, and health and safety standards
• Consistently align operations with brand standards and values at each hotel
• Maintain accurate and compliant records throughout the employee lifecycle
• Manage daily operations in alignment with annual brand QA standards & Virtelle’s standards
• Maintain a well‑kept hotels with a strong focus on preventative maintenance and cleanliness
• Understanding of inventory control and labor management across dual‑property operations

• Drive operations and accountability to ensure consistent delivery of the highest standard of guest service
• Monitor guest feedback, identify opportunities, and implement strategies to address concerns at each property
• Develop opportunities to exceed guest expectations while maintaining brand consistency
• Manage online reputation by actively monitoring & responding to guest reviews and inquiries for both hotels
• Maintain and enhance the hotel reputations through positive guest interactions and proactive resolution of issues

• Lead, coach and develop a high‑performing teams that deliver exceptional guest service
• Foster supportive and inclusive work environments in alignment with Virtelle’s Culture of Service
• Promote a culture of excellence, continual improvement and accountability across properties
• Recognize and reward team member contributions and achievements
• Identify high‑potential team members and cultivate a leadership pipeline
• Mentor and guide the professional development of department leaders
• Address and resolve team member concerns and conflicts with empathy and fairness
• Develop and implement strategies to improve employee retention and reduce turnover
• Leverage the company’s genuine commitment to work‑life balance, job satisfaction and overall team member well‑being

• The Dual Hotel General Manager will identify new opportunities to engage with and support…