Commission Sales

Description

The purpose of this classification is to perform work functions associated with assisting customers to select and purchase merchandise in order to achieve and maintain established sales goals.

• Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals.
• Advises customer on quality, style, or value of home furnishings merchandise and in selecting appropriate items.
• Develops expertise in customer experience and sales execution to properly meet the needs of the customer.
• Verifies prices are correct and each item is accounted for on sales orders.
• Calculates sales discount as warranted in determining sales write up.
• Prepares and/or places tags on merchandise; places tags on all merchandise especially for sales promotions.
• Sets up advertising displays and/or arranges merchandise on counters and sales floor to promote sales; stocks shelves, counters, tables and other sales areas with merchandise.
• Loads pick‑ups as needed and obtains customer signature on receipt for pickup.
• Attempts to resolve customer complaints regarding delivery of damaged or incorrect merchandise.
• Makes sales prospecting calls via telephone utilizing various telemarketing sales techniques; maintains accurate records in the CRM system. Updates and maintains accurate customer records and activity within the CRM system.
• Handles customer inquiries in person or via telephone.
• Attends scheduled sales meetings.
• Regularly inspects and maintains assigned sales area for cleanliness and orderliness; cleans shelves, counters
  
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  And floor displays.
• Assists customer in completion of credit application, answers questions regarding company/store policy and/or procedures.
• Sets up delivery or pickup times with customers and documents appropriately.
• Composes and sends thank‑you notes to customers for their business.
• Keeps records of sales.
• Receives various documentation and reports; reviews, processes, responds, distributes, forwards, files, maintains, and/or takes other action as appropriate.
• Operates a personal computer, calculator, copy machines, telephone, or other equipment as necessary to complete essential functions.
• Follows and adheres to Display Standards, Customer Service Counter Standards, and Telephone Standards.
• Complies with the Farmers Sales Floor Standards as well as actively engaging customers with our S.W.I.N.G. program.
• Enters customer service issues in PQA as assigned.
• Upholds and promotes our H.O.M.E. values:
  Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.

• Assists in other store departments as requiredLeider
• Performs other related duties as required.

High School Diploma or GED required; six months experience in practical retail sales; or any combination of training, experience, and education which provides the required knowledge, skills, and abilities for this position.

• Data Utilization:
  Requires the ability to review, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification and referencing such analysis to established standards.
• Human Interaction:
  Provides guidance, assistance, and interpretation to others regarding application of procedures and standards to specific situations.
• Equipment, Machinery, Tools,baka and Materials Utilization:
  Operates equipment, machinery, tools, and/or materials requiring complex and rapid adjustments.
• Verbal Aptitude:
  Utilizes a wide variety of reference and/or descriptive data and information.
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• Mathematical Aptitude:
  Performs addition, subtraction, multiplication, division; calculates decimals and percentages; interprets graphs.
• Functional Reasoning:
  Carries out instructions furnished in written, oral, or diagrammatic form with some latitude for independent judgment.
• Situational Reasoning:
  Exercises judgment, decisiveness, and creativity in situations involving predefined duties with frequent change.

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• Physical Ability:
  Tasks require moderate physical effort including climbing, balancing, stooping, kneeling, crouching, crawling, and lifting 12–50 pounds.
• Sensory Requirements:
  Requires perception and discrimination of colors, sounds, depth, and visual cues; oral communication.
• Environmental Factors:
  Performance may require exposure to dirt, dust, temperature extremes, electric currents, or toxic chemicals.

Farmers Furniture is an Equal Opportunity Employer. The Company is committed to maintaining an environment free of harassment and discrimination. In compliance with the Americans with Disabilities Act, the derived company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.