Operations Leader- merchandise

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Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.

The Operations Leader – Merchandise is responsible for operational execution within the Pet Care Center, through the lens of Petco’s vision of “Healthier Pets. Happier People. Better World.” The Operations Leader - Merchandise promotes and ensures the efficient and effective merchandising and inventory management operations of the Pet Care Center. This leader ensures all merchandise is accurately received, priced, stocked and backroom is maintained per Petco operational standards.

This leader ensure the store achieves the Petco established goals and metrics. They are responsible for training, developing, supporting operations scheduling and supporting a high-performing team that delivers top-line sales growth, manages shrink, as well as assists in managing all aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures.

• Utilize business acumen to measure, analyze and diagnose business trends. Use critical thinking skills to implement business improvement plans.
• Support the implementation and execution of Inventory Management through training and coaching partners on Shrink, Cycle Counts, Receiving, and RTV/Recall.
• Support the implementation and execution of Merchandising Management to include Brand Standards, Pricing, Planogram Accuracy, Door to Floor, and Ad Set, through training and coaching partners.
• Process register transactions to create a great experience for each guest.
• Be proficient within our selling model and support guest interactions as needed.
• Support the implementation and execution of Omni Channel through training and coaching partners to include BOPUS, Ship-from-store, Curbside, Endless Aisle, and overall Guest Experience.
• Ensure the health, proper handling and welfare of all animals according to policies and procedures, including completion of hourly animal check lists and wellness cards.
• Adhere to and promote established safety procedures and maintain a clean, safe and healthy environment for store partners, guests and animals and adhere to Veterinary Protocols for all sick animals.
• Ensure that the backroom and equipment is organized and maintained according to Operating Standards of Excellence.
• Perform routine housekeeping tasks to maintain the store’s appearance and meet OSE standards.
• Train and develop partners on proper receiving, processing and stocking procedures, WMR and food rotation practices according to Petco standards.
• Abide by and implement all company policies and procedures, including those designed to minimize shrink.
• Ensure Return to Vendor and Hazardous Waste processed are managed per Petco policy.
• Ensure that the store is opened and/or closed in accordance with established policies and procedures.
• Accountable as Leader on Duty for supporting the guest experience, Pet Care Center execution, training, communication and maintenance of company initiatives, programs, legal compliance, policies, procedures, safety practices, and promotions.
• Train, coach, and develop Pet Care Center operations partners in close partnership with the sales…