Loan Servicing Specialist

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Loan Operations, Daleville, AL, US

Salary Range: $18.80 To $28.17 Hourly

Do you have a knack for attention to detail and enjoy being able to help members achieve financial freedom? As a Loan Servicing Specialist, you will be able to assist in ensuring accurate and timely completion of post-close servicing of all loan files that directly affect the financial freedom of All In Credit Union members.

• Assist branches and departments with questions concerning credit reporting, loan corrections and modifications, and skip/extension requests.
• Manage, review, and update member e-Oscar (credit reporting) disputes and inquiries.
• Assist members by phone, email, and mail in reference to questions concerning e-Oscar disputes.
• Complete accurate and timely updates and deletions to credit files via e-Oscar.
• Ensure proper recording, tracking, imaging, and indexing of all e-Oscar updates and deletions.
• Accurate and timely corrections to post-close loan files.
• Accurate loan payment reversals, recasts, and receivable adjustments in an event of incorrectly posted payments.
• Accurate post-close maintenance to loan files in the event of a funding error.
• Manage, review, audit and provide reporting on the Credit Union’s Skip-A-Payment campaign.
• Accurate and timely review, reporting and completion of exceptions to the Skip-A-Pay campaign.
• Accurate and timely completion of due date modifications and payment extensions.
• Monitor post loan reporting and perform appropriate account maintenance, corrections, and payment postings.
• Accurate modification of post-close loan files in related to deceased accounts.
• Ensure proper recording, tracking, imaging, and indexing on all loan modification and corrections.
• Assist Lien Perfection Specialists in lien perfection and release as needed.
• Assist Insurance Specialists in maintenance of Collateral Protection Insurance, Debt Protection claim filing, Gap cancellation filing, and total loss claim completion as needed.
• Assist the Loan Operations Manager as needed.
• Perform other job-related duties as assigned.

Experience
:
Up to three years of similar or related experience.

At All In Credit Union, we believe in building a supportive and inclusive environment where members and team members alike feel valued. We offer opportunities for professional growth and community involvement within a dynamic, purpose-driven organization.

We are committed to fostering a workplace culture that exemplifies our values:
Sparkle
—embracing Smiling, Passionate, Accountable, Resilient, Kind, a Listener, and Empathetic.

All In Credit Union is an Equal Opportunity Employer. We are dedicated to fostering an inclusive, member-focused environment. We fully accommodate employees with disabilities while ensuring exceptional service. We are proud to be an Equal Opportunity Employer of Females, Minorities, Veterans, and Disabled individuals, and we maintain a drug-free workplace.