Networks & Telephony Manager

INGENICO

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.

With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

The Networks & Telephony Manager is responsible for the design, implementation, maintenance, and strategic direction of Ingenico’s worldwide communication infrastructure, including both data networks and voice/telephony systems.

This role bridges technical engineering with business strategy to ensure high availability, security, and performance of voice, video, and data services across international sites.

Travelling is required between sites in UK and France, committed to attending an Ingenico office location at least three days per week to support effective collaboration, stakeholder engagement, and team success.

• Set the strategic technical direction and framework for Ingenico’ network services globally including data, voice, WiFi, mobile and cloud connectivity
• Provide strategic plans for network stability and growth in line with changing business requirements
• Development, implementation and ongoing review of the global strategic converged network architecture to support business growth and business plans
• Alignment of regional priorities, local legislation and infrastructure constraints with the global framework to ensure the correct balance of global approach with regional requirements
• Provide final sign off to high- and low-level network designs as required
• Ensure central governance and ways of working processes are implemented to drive consistent technical network design and architecture processes are in place for the global network and telephony services
• Ensure appropriate policies are in place and being adopted for the successful management of the Hays network

• Provide strong governance across Ingenico to all network & telephony services partners involved in delivering network & telephony services to Ingenico
• Provide final sign off to technical change documentation (relating to networking & telephony) provided by 3rd parties where required
• Working with peers to understand IT&S/business requirements, negotiate deliverables and delivery schedules, and ensuring the proper assignment of resources for the network & telephony projects.
• Responsible for the delivery of the agreed services in a timely and on-budget manner in accordance with agreed ways of working
• Implement continuous improvements and updated processes and templates into the delivery process
• Commission approved project delivery work with strategic partners and monitor performance and deliverables to contracts, approval and authorisation of completed milestones
• Developing and administering the network related budgets under the guidance of Head of Infrastructure & Operations

• Being directly accountable for the effective operation and continuous improvement of all managed network service providers contracted to Ingenico
• Defining and signing off on network tenders, assessing responses and making informed business and technically lead decisions for new networking & telephony services
• Design Authority on all technical matters affecting the voice, data and mobile services for Ingenico external suppliers providing these services
• Ensuring effective vendor performance, reviewing performance, addressing Ingenico issues impacting performance and challenge vendor performance and driving corrective…