Mortgage Case Handler - FTC

Skipton International

Full time :  Opened: 19/10/2026 Closes: 08/11/2026

Overview

Skipton International is seeking a proactive and detail-oriented Mortgage Case Handler to join our dynamic Mortgage Sales team in Guernsey on a fixed term basis. This role is pivotal in ensuring that mortgage applications are accurately and efficiently packaged for onboarding, supporting both direct customers and broker channels. You will play a key role in maintaining high service standards, contributing to business growth, and enhancing the Skipton brand in the marketplace.

Key Accountabilities

• Application Management:
  Package UK and Jersey mortgage applications to meet Skipton's minimum submission requirements before forwarding to onboarding.
• Broker Support:
  Assist in onboarding new brokers, including conducting necessary checks and completing documentation.
• Documentation & Compliance:
  Conduct credit checks via Trans Union/CIDS and ensure all applications meet submission standards within SLA timelines.
• Customer & Broker Liaison:
  Communicate with customers and brokers to gather additional information and documentation as needed.
• Administrative Support:
  Provide administrative assistance to the Mortgage Sales Team, including project work and data input into internal systems (e.g., Jade).
• Service Excellence:
  Champion customer experience and ensure outcomes align with Skipton's values and service standards.
• Risk & Compliance:
  Maintain customer confidentiality, adhere to IT and data security policies, and comply with all relevant operational and compliance procedures.
• Continuous Improvement:
  Suggest and embrace process improvements and support change initiatives to drive performance.

Requirements

Essential:

Experience:

Previous administration experience.

Skills:

Strong verbal and written communication skills.

Confident in dealing with external parties.

Ability to work independently and manage priorities effectively.

Proficient in Microsoft Word, Excel, and data input systems.

Attributes:

High attention to detail.

Strong work ethic and integrity.

Willingness to learn and develop professionally.

Desirable:

Knowledge of:

Financial services regulations and AML obligations.

Jersey, UK, and Expat property markets.

Qualifications:

Interest in pursuing CeMAP or similar qualifications for career progression.

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