People & Culture Officer

People & Culture Officer

Department: People & Culture

Employment Type: Permanent - Full Time

Location: Guernsey

Reporting To: People & Culture Assistant Manager

Responsibility for the provision of administration and support services relating to all aspects of the people function across the trust group. A contributor in the development of various systems in line with new initiatives and/or improvements along with a proactive approach in relation to continued enhancement of processes. Confidentiality must always be maintained.

Employee Journey

• Preparing correspondence and documentation across the employee life cycle and respond to and resolve day-to-day queries from employees
• Administration of the medical insurance scheme and the staff pension plan, liaising as required with the brokers assigned
• Researching and assisting with the organisation of wellbeing events and initiatives in line with the wellbeing strategy
• Active involvement throughout the full recruitment process, which will include advising managers on recruitment matters and undertaking interviews, as required, along with responsibility for the on-boarding and induction of new employees
• Processing the monthly payroll along with the submission of the monthly returns

General Housekeeping

• Collating data required for the Polymetrix salary survey submission along with analysis of the results
• Resolving staff matters, sometimes of a difficult and sensitive nature, along with advising managers and Directors on the best course of action, together with an awareness of when a matter should be escalated to a more senior team member
• Adhering to laws relating to employment, compliance and GDPR as well as in-house policies and procedures
• Assisting with the preparation of reports and statistics, as required
• Performing 4-eye checks in relation to draft correspondence, policies, procedures, payroll, recruitment offers, calculations and payments
• Developing Pinpoint and People HR and ensuring that team members and the wider firm have the necessary training/training guides
• Contributing to the agenda for weekly team meetings, ensuring that actions points assigned are followed up
• Delivering ad-hoc projects as may be assigned

• Very good technical knowledge and understanding to enable efficient delivery of a range of activities within the People and Culture arena
• Will have attained Level 3 CIPD Certificate and may be working towards Level 5 CIPD Diploma along with meeting your CPD requirements
• Solid understanding of local employment legislation and best practice along with an awareness of legislation within Switzerland, Cayman and UK
• Effective communication skills and the ability to converse with a range of people along with the ability to produce documentation of a slight to moderately complex nature with high attention to detail and accuracy
• Ability to identify and resolve slight to moderately complex issues, with support and direction
• Pro‑active and self‑sufficient to meet deadlines and objectives, with support and direction as required
• Ability to work to specified standards and service levels along with demonstrating a wider thought process around tasks. Such as potential impact of actions and associated risk
• Lead by example by evidencing a positive and committed approach