Mobile Device Management Service Manager

Job

Combining service management, customer support and mobile technology, this role offers the opportunity to work at the forefront of device management and digital services. Strong organisational skills and a customer-first mindset will be key to success.

• Managing day-to-day activities relating to a key Mobile Device Management (MDM) contract.
• Coordinating service requests, incidents, tickets and device-related support activities.
• Supporting device enrolment, deployment, configuration and administration processes.
• Maintaining accurate records across MDM, CRM, ticketing and asset management systems.
• Monitoring service requests and ensuring issues are resolved within agreed service levels.
• Liaising with technical teams and stakeholders to coordinate escalations and solutions.
• Supporting customer onboarding, device setup and after-sales support activities.
• Assisting with field visits and customer appointments where required.
• Providing occasional support within the retail store environment.
• Maintaining compliance with information security, data protection and operational procedures.
• Supporting service reporting, workload monitoring and continuous improvement initiatives.

The ideal candidate will have previous customer service, retail, technology or telecommunications experience and demonstrate a genuine passion for delivering excellent customer outcomes. Strong organisational skills, attention to detail and the ability to manage competing priorities are essential, alongside excellent verbal and written communication skills. A good understanding of mobile technology, IT systems and device administration would be advantageous, together with experience managing tickets, service requests or customer support activities.

Knowledge of Microsoft 365, CRM systems, ticketing platforms or Mobile Device Management solutions would be beneficial but is not essential, as training will be provided. A full driving licence is required.