Senior Implementation Specialist 12 Month FTC

Senior Implementation Specialist, Process & AIA bit of background on Rotageek

Rotageek helps businesses optimise staff scheduling through data-driven technology. By leveraging machine learning and advanced algorithms, we enable companies to forecast demand, improve workforce management, and empower employees with greater control over their schedules. Our solutions drive operational efficiency, enhance customer experiences, and reduce staff turnover across the retail and healthcare sectors.

Rotageek is now part of the ELMO Software group, strengthening our ability to deliver industry-leading workforce management solutions as part of a broader, award-winning HR technology ecosystem.

Start With People
- We remember our work affects real people, so we take the time to listen, understand and act with care.

Own It, Together
- We take responsibility for our part, support each other through the messy bits, and focus on fixing things rather than finding blame.

Clear Is Kind
- We speak honestly and with care. We don’t avoid difficult conversations, and we make sure people have the clarity they need to move forward.

We’re looking for a Senior Implementation Specialist, Process & AI to play a hands‑on role in the build and delivery of customer implementations. Working closely with Implementation Managers, you’ll help turn approved solution designs into live, working customer setups while increasing delivery capacity and improving consistency across the team.

This role sits right at the heart of implementation delivery. It isn’t a pure admin role, and it isn’t a pure solution design role either. It’s a practical delivery support role with real responsibility for build activity, configuration support, data preparation, testing support, documentation and internal coordination. Alongside that, there’s a clear improvement mission: spotting friction, duplication and manual effort, then helping redesign the way we work using AI, automation, templates and stronger operational discipline.

Let’s be clear from the start: this isn’t a passive coordination role. You’ll be in the detail of implementations, helping delivery move forward day to day while also identifying where processes can be smarter, cleaner and more scalable. You are the builder, the improver, and the person helping the wider team execute more effectively.

Supporting implementation delivery:
Helping build and configure Rotageek and ELMO solutions in line with approved solution designs and delivery plans.

Turning designs into live setups:
Working alongside Implementation Managers to translate approved designs into accurate system setup and build-ready activity.

Owning detailed delivery tasks:
Supporting configuration tasks, data preparation, data uploads, validation activity, build administration and delivery follow-through.

Keeping delivery artefacts sharp:
Preparing and maintaining trackers, specifications, templates, test scripts, issue logs and handover documentation.

Supporting testing and go‑live readiness:
Helping with testing cycles, defect tracking, UAT preparation and go‑live readiness activity.

Raising risks early:
Carrying out build-related tasks with care and consistency, while escalating gaps, ambiguities and risks early.

Driving clean handovers:
Helping ensure implementation work is completed accurately, documented properly and handed over cleanly.

Building repeatable ways of working:
Contributing to a more structured, repeatable build process across the team.

Working closely with Implementation Managers:
Taking ownership of defined build, coordination and follow-up tasks that keep active projects moving.

Reviewing and redesigning process:
Using hands‑on involvement in delivery to spot clunky, inconsistent, repetitive or overly manual ways of working, then helping shape more efficient alternatives.

Standardising smarter delivery:
Creating checklists, templates, playbooks, clearer documentation and stronger controls that improve speed, clarity, quality and repeatability.

Using AI and automation practically:
Identifying real opportunities to use AI and automation to reduce…