Claims Handler

At Islands Insurance Group, we’re committed to delivering exceptional customer service and efficient claims handling. As one of the leading insurance providers in the Channel Islands, we pride ourselves on providing a local, personal approach to every client interaction. We’re looking for dedicated individuals to join our team and help us continue delivering fair, timely, and high-quality claims experiences to our customers.

As a Claims Handler at Islands Insurance Group, you’ll be responsible for managing a portfolio of claims, providing expert advice, and ensuring each case is handled efficiently and in line with company policies. You’ll work closely with customers, underwriters, and external service providers to deliver excellent outcomes and support the achievement of the team’s goals.

• Handling claims in accordance with company policies and compliance standards
• Delivering a high-quality customer service and expert claims advice
• Building and maintaining effective relationships with customers, colleagues, and external partners
• Managing your own caseload across varied lines of business
• Supporting continuous improvement by suggesting enhancements to processes and systems
• Assisting colleagues through knowledge sharing and on-the-job training
• Contributing to team projects and ad hoc initiatives as required

To be successful in this role, you should have:

• GCSEs (or equivalent) in Maths and English
• Entry level CII professional qualification, or a willingness to take part in required training to pursue a career within the insurance industry, and to obtain the relevant professional qualification.
• Excellent inter-personal skills and a professional, approachable and friendly manner
• Experience of operating in a busy, customer focused environment, either face to face or via the telephone
• Analytical and Inquisitive mindset with strong attention to detail

At Islands Insurance Group, we value our employees and strive to create a positive and supportive work environment. We offer:

• Full training and support for professional development and qualifications
• A collaborative team culture that values personal growth and initiative
• The opportunity to work in a trusted local business serving the Channel Islands community