Assistant Manager - Client Support

Our client is seeking an approachable and capable Assistant Manager to lead a client support team while remaining closely involved in delivery. The role combines client interaction, process awareness, and people management.

• Lead and support a team delivering pension and trust administration services.
• Oversee day-to-day workflows, ensuring cases are progressed accurately and within agreed time frames.
• Act as a senior point of support for complex client instructions, enquiries, and escalations.
• Maintain oversight of aged cases, inward funds, and operational backlogs, escalating where required.
• Ensure client records and case data remain accurate across core systems.
• Produce workflow, performance, and case management reporting.
• Coach, mentor, and develop team members, supporting training and performance management.
• Deputise for the Manager, Client Support when required.
• Identify and implement process improvements while supporting compliance and risk controls.

The ideal candidate will bring at least 3 years' experience in pensions or trust administration, with strong organisational skills and the confidence to lead and support others. A calm, methodical approach, sound judgement, and the ability to balance service delivery with operational control are key to success in this role.

For a full job description or further information on this role please call 711188, or email

If you wish to apply for this role, please submit your CV via the Apply Now button below.