Operations & Client Services Team Lead

This is a fantastic opportunity to step into a leadership position within a fast-paced financial services environment, overseeing operational delivery while supporting and developing a high-performing team. Strong communication, organisation and people management skills will be key to success.

• Leading and managing the Operations and Client Services team.
• Monitoring workloads, priorities and service delivery standards.
• Supporting team development through coaching, feedback and performance management.
• Overseeing client servicing, transaction processing and operational controls.
• Managing complex cases, approvals and operational escalations.
• Acting as a key point of contact for clients, intermediaries and stakeholders.
• Ensuring customer records, operational data and servicing activities remain accurate and compliant.
• Overseeing AML reviews, customer risk assessments and due diligence processes.
• Supporting regulatory compliance, governance and operational risk management activities.
• Identifying operational trends and implementing process improvements.
• Contributing to projects, business change initiatives and system developments.
• Promoting a culture of accountability, collaboration and continuous improvement.

The ideal candidate will have proven experience within the finance industry and demonstrate strong operational and client servicing knowledge. Previous supervisory, management or team leadership experience would be highly advantageous. They will possess strong organisational, analytical and communication skills, together with the ability to manage competing priorities and support a high-performing team. A good understanding of operational controls, regulatory requirements and customer service standards is essential.

The successful individual will be proactive, resilient and results-focused, with the confidence to make decisions, coach others and drive positive change across the business.