Operational Analyst

Location: Newtongrange

Your Company:
This is an exciting opportunity for an experienced Operational Analyst to join a rapidly growing and innovative organisation operating within a highly customer-focused service environment. Based in Norwich with a hybrid working arrangement, this role offers the opportunity to become a key business partner to operational leaders, helping drive performance through data-led decision making. As the business continues to grow and evolve, the successful candidate will play a vital role in shaping operational strategy, identifying opportunities for improvement and delivering meaningful insight that supports both customer outcomes and commercial success.

Your Role:
While in this position your duties may include but will not be limited to:
Acting as the primary analytical partner to operational and marketing teams, providing insight into live business performance Monitoring key operational and commercial metrics, proactively identifying trends, risks and opportunities Translating complex data into clear, actionable recommendations that support informed business decisions Supporting trial, optimisation and change initiatives by measuring performance and evaluating outcomes Analysing the impact of operational and commercial changes, providing evidence-based recommendations to stakeholders Designing, developing and maintaining operational dashboards and reporting tools using Tableau and other business intelligence platforms Ensuring reporting remains accurate, timely and aligned with evolving business requirements Conducting detailed analysis of contact centre performance, conversion rates, customer acquisition activity and operational efficiency Evaluating performance across teams, departments, campaigns and customer journeys to identify areas for improvement Supporting operational leaders with performance reviews, trading meetings and optimisation sessions Working collaboratively with Data, BI, Marketing and Operations teams to ensure consistency and best practice across reporting processes Promoting data-driven decision making and supporting improvements in data literacy across the wider business What You Will Need

To Apply:

A minimum of three years' experience within a Business Analyst, Operational Analyst, Commercial Analyst or similar analytical position Previous experience working within a direct-to-consumer, e-commerce, subscription-based or similarly data-driven environment A degree in Business, Economics, Mathematics, Analytics or a related discipline Advanced Microsoft Excel skills, including financial modelling, sensitivity analysis and cohort analysis Practical experience using SQL and business intelligence tools such as Tableau, Power BI, Looker or similar platforms Strong understanding of commercial and operational performance metrics including revenue forecasting, customer acquisition, customer lifetime value and retention analysis Excellent analytical and problem-solving abilities with exceptional attention to detail Strong communication skills with the ability to present complex information clearly to non-technical audiences Ability to influence stakeholders and support decision-making across multiple departments Experience operating within a fast-paced and performance-driven environment It Would Be Beneficial If You Also Have:
Experience working within healthcare, telecare, senior living or other regulated service sectors Exposure to digital marketing analytics and customer acquisition reporting Experience developing Tableau dashboards and executive-level reporting packs Experience supporting senior leadership or board-level reporting activities Knowledge of subscription management platforms and recurring revenue business models Previous experience coaching colleagues and improving organisational data literacy What You Will Get in Return:
This organisation is experiencing an exciting period of growth and transformation, making this an ideal time to join a business where your work will have genuine visibility and impact. The successful candidate will receive a starting salary from £45,000 , alongside an excellent benefits package designed to support both your professional development and personal wellbeing. You will be joining a collaborative and forward-thinking environment where data sits at the heart of decision making.

The role offers significant exposure to senior stakeholders, providing opportunities to influence operational performance and contribute directly to strategic business initiatives.

To enquire further about this role, please reach out to our dedicated recruiter:
Christina Smith - Senior Talent Acquisition Specialist M: E: