Customer Service Representative

Join to apply for the Customer Service Representative role at William Hill
.

Job Description

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.

If you’re a people person, you’ll love working here. You’ll have support, training and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

• Our shops have a variety of opening times between the hours of 8 am‑10 pm, Monday to Sunday
• Shifts are created on a rota basis and are subject to change, including evening and weekend work

• Working hours:
  
  Full and part‑time hours available
• Annual Pay Review & Bonus Scheme:
  Your base salary will be reviewed annually and you will also be eligible for an annual performance bonus
• Holiday entitlement: 28 days holiday annually (pro rata)
• Paid birthday day off:
  An extra paid day off for your birthday, which can be taken any time within your birthday month
• Subsidised travel:
  For roles based in London, you’ll benefit from a heavily discounted (or free, depending on location) Zone 1‑6 Oyster card for convenient commuting
• Pension plan:
  We’ll match your pension contributions to 4 %
• Perks and discounts:
  Discounts in high street shops, cinemas and even holidays
• Training and development:
  Opportunities for career development and promotion from within

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Once you’ve applied, our Talent Acquisition team will review your application. If successful, we’ll email you a link to complete an online assessment via Hire Vue. Successful candidates will then be invited for an interview.

We’re William Hill, part of Evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sits at the heart of the high‑street experience. Our culture at William Hill is built on trust and a sense of belonging.

Evoke is a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, Evoke is the new name for 888 Holdings. Evoke is focused on bringing greater delight to our customers with world‑class betting and gaming experiences, investing in people and building a culture of flexibility and trust.