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IT Support HelpDesk/Support

EUC Deskside support

Job in Dalkeith, Midlothian county, EH22 1DU, Scotland, UK
Listing for: Response Informatics
Full Time position
Listed on 2026-02-13
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 200 GBP Daily GBP 200.00 DAY
Job Description & How to Apply Below
3-5 yrs. Experience in supporting the onsite support requirements for laptops, desktops, data room devices, VIP support Provide Level 2 triage and resolutions such as password resets and account unlock for reported incidents and requests. Providing Apple, Windows device support IMACD & Deskside troubleshooting and Breakfix coordination with the OEMs, disposal support coordination Providing smartphone assistance Support Devices through use of Intune, Admin Portals and Remote Support Tools.

Assist users with set up of EUC devices & provide troubleshooting assistance if needed. Assisting with troubleshooting issues using remote management software. Using problem-solving and people skills to ensure swift resolutions to technical issues.
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