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Service Desk Pro: First-Line IT Support; Scotland

Job in Dalkeith, Midlothian county, EH22, Scotland, UK
Listing for: Qualifications Scotland
Full Time position
Listed on 2026-07-14
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support
Salary/Wage Range or Industry Benchmark: 22000 - 29000 GBP Yearly GBP 22000.00 29000.00 YEAR
Job Description & How to Apply Below
Position: Service Desk Pro: First-Line IT Support (Scotland)

Qualifications Scotland is seeking a Service Desk Analyst to join the Service Delivery team in Scotland. You will provide first-level IT support for staff, diagnosing problems, initiating fixes, and escalating when needed.

The role covers hardware and software installation, troubleshooting, and ensuring service levels are met, with a focus on delivering a great customer experience.

Ideal candidates will have SCQF level 6 or equivalent experience and strong analytical skills.

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