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Customer Success Mgr./ CSM Technical Support

SaaS Customer Escalation & Retention Lead

Job in Dallas, Paulding County, Georgia, 30157, USA
Listing for: Infor
Full Time position
Listed on 2026-01-15
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A global software leader is seeking a Customer Retention Manager in Dallas, Georgia. The successful candidate will lead the Customer Retention Services team to manage customer escalations, enhance customer satisfaction, and mitigate attrition risks through proactive engagement and resolution initiatives. Ideal candidates should have a strong background in service or support roles within the software industry, excellent project management skills, and the ability to collaborate effectively across diverse teams.

This role is vital in ensuring customer success and revenue retention.
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