Front Desk Associate

Front Desk Associate –
Eye South Partners

Georgia Eye Partners is a specialty eye care practice in Metro Atlanta comprised of ophthalmologists and optometrists dedicated to providing patients with the highest quality medical and surgical eye care. Our services range from general eye care to complex surgical care for conditions such as cataracts, glaucoma, corneal disease, and refractive errors. We offer LASIK and other refractive surgery options as well as oculoplastic surgery and laser aesthetic procedures through OPAL Aesthetics.

The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office.

The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical record requests, enter patient demographic and insurance information, and accept patient payments.

• Displays a high level of professionalism and provides superb customer service
• Obtains and reviews patient demographic and insurance information for accuracy
• Verifies insurance and collects copays, co‑insurance, and outstanding balances
• Ensures all patient intake forms are signed and complete
• Answers patient communication via multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
• Schedules appointments
• Processes medical record requests per policies and procedures
• Coordinates with Clinical Staff to ensure optimal patient experience

• High School Diploma or Equivalent Certificate

• Minimum 2 years of experience in a medical office or health care setting
• Minimum 2 years of health care insurance experience
• Strong computer knowledge and typing speed of at least 30 WPM
• Strong desire to assist others and provide excellent customer service
• Highly dependable and organized
• Outstanding interpersonal skills
• Impeccably clean, polished, professional image
• Ability to learn quickly, retain training, problem‑solve, and think independently

• Understanding of medical terminology

• Medical
• Dental
• Vision
• 401k with match
• HSA/FSA
• Telemedicine
• Generous PTO package

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short‑Term Disability Insurance
• Long‑Term Disability Insurance

Entry level

Full‑time

Other

Hospitals and Health Care

Eye South Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.