Property Technology Enablement Specialist - Regional Office Based; Hybrid

Property Technology Enablement Specialist - Regional Office Based (Hybrid)

Join to apply for the Property Technology Enablement Specialist - Regional Office Based (Hybrid) role at Dominium

Dominium is helping tackle the affordable housing crisis – and we’re looking for motivated candidates to join our team and help further our mission.

With offices in Minneapolis, Atlanta, Dallas and Phoenix, Dominium is one of the nation’s most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents daily to create a strong sense of community and connectivity.

Join us in making a difference in people’s lives every day at a company where you can challenge yourself to develop both personally and professionally.

POSITION SUMMARY: The Property Technology Enablement Specialist will play a critical role in the successful implementation, adoption and ongoing support of Elise Ai across a designated regional portfolio. This role serves as a key liaison between site teams, regional leadership, and corporate enablement team to ensure a smooth rollout and sustained usage of the platform. The specialist will provide hands‑on support through ticket resolution, training, data reporting and proactive engagement with site teams before, during and after implementation.

• Coordinates Elise
  
  AI rollout schedules and readiness activities in partnership with regional and site leadership
• Partners with Operations Training Specialist to deliver live and/or virtual training sessions tailored to site roles and responsibilities.
• Tracks adoption metrics and provides coaching or follow‑up training to under‑utilizing sites.
• Serves as the first point of contact for Elise
  
  AI‑related support tickets within the region.
• Troubleshoots and resolves issues in collaboration with internal and external teams.
• Monitors Elise
  
  AI usage across sites to identify trends, gaps, and opportunities for improvement.
• Generates regular reports on adoption, engagement, ticket volume, and resolution times.
• Analyzes data to identify sites that may require additional support, training, or intervention.
• Shares insights with regional and centralized teams to inform strategic decisions and resource allocation.
• Provides regular updates to regional leaders on adoption progress, support trends, and opportunities for optimization.
• Collaborates with cross‑functional teams to share feedback and contribute to platform enhancements.

• 2+ years of experience in property management, technology enablement, or customer support.
• Experience with AI tools or property management software platforms is preferred.
• Proficiency in ticketing systems and Microsoft Office Suite; experience with Elise
  
  AI is a plus. Strong communication and interpersonal skills with the ability to train and support diverse teams.
• Detail‑oriented with excellent organizational and problem‑solving abilities.

Dominium is a purpose‑driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium’s values – EDGE:
Entrepreneurial Innovation, Developing People, Growth Mindset and Execution – guide us in fulfilling our

Purpose:

to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families – often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located.

We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D;
Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long‑Term Disability insurance. We also offer Medical, Dental and Vision…