Case Manager

Case Manager role at Lonati Law Firm, P.C.

Are you the orchestrator of order in a fast‑paced legal setting, adept at maintaining the harmony between demanding case management tasks and client‑focused services? Do you seamlessly transition from managing complex legal schedules to handling high‑volume client intakes, all while upholding a professional demeanor? Is your meticulous approach to administrative tasks complemented by a deep commitment to client care and service?

Based in Dallas, Georgia, Lonati Law Firm excels in personal injury law, blending over 30 years of experience with a personal touch that treats each client like family. We are dedicated to securing maximum compensation for accident victims, earning trust and reliability through our client‑first approach.

As a Case Manager, you go beyond traditional legal tasks, directly impacting our clients' lives. You'll provide both legal support and emotional care, ensuring our clients feel understood and supported. Your work is crucial, influencing not just case outcomes but also providing a source of strength and hope.

Submit your application by clicking the “Apply” button and completing the process on the Crisp Recruit page.

• Full cycle, comprehensive case management:
  Conduct intake interviews → discovery/fact finding → treatment phase management → negotiation/settlement/payments
• Proactively communicate with insurance carriers, medical providers, and other necessary entities – manage these relationships and ensure treatment is commensurate with injuries claimed throughout the case
• Assist clients in treatment coordination, and educate clients regarding treatment when necessary
• Handle financial aspects of cases
• Negotiate cases within parameters given by the attorney with favorable outcome to the firm
• Self‑sufficiently order medical records and other key documents as necessary throughout the case
• Draft and send all necessary key case documents such as Letters of Representation, and Demands
• Set up physical and digital files at case onset, as well as meticulous and relentless updating of files
• Get on the phone with a potential new client, sound confident, be a representative for a firm, to determine if the potential client is a fit for the firm
• Draft Demands
• Request medical bills
• Own the entire case management cycle:
  Intake → treatment phase → settlement and payments

• Serve as the primary point of contact, offering guidance and empathetic support.
• Oversee all aspects of case management, fulfilling all stages along the way until successful case closure, with an outcome favorable to the client and firm.

• Utilize your expertise to tackle complex case scenarios and operational challenges, demonstrating adaptability within legal frameworks and innovative problem‑solving abilities.

• Client outreach: minimally every 30 days, regardless of status update
• Duration of days to get records and bills from providers in the client flow.
• Duration of days to get demands out in the cycle flow.

• Experience: Ideally with at least three to four years’ case management experience in personal injury law, possessing a profound understanding of client advocacy and previous knowledge of setting up claims and intake process
• Results: Tangible, favorable‑to‑the‑firm outcomes (client satisfaction, quick turn around, and financial gain), as a result of your direct involvement in proactively managing the case
• Roster/Case Size: Managing anywhere between 80‑100+ cases at any given time
• Proactive and Growth‑Oriented: Eager to go the extra mile, shuns mediocrity, embraces challenges, and is committed to personal and professional growth beyond the conventional 9‑5 mindset.
• Platform Familiarity: Past utilization legal‑based client CRMs such as Filevine (or similar), GSuite, O365
• Detail‑Oriented: A professional who excels in managing complex details within legal processes.
• Adaptable and Resilient: Comfortable in an evolving environment, eager to embrace challenges.
• Self‑Reliable and Proactive: Autonomous, thriving in a fast‑paced environment, and possessing a growth mindset.
• Culture: The right…