Branch Operation Specialist; Public Benefits Specialist, Entry) Bilingual Spanish​/Dallas

Position: Branch Operation Specialist (Public Benefits Specialist, Entry) Bilingual Spanish/English Preferred - Dallas
Position Title

Branch Operation Specialist (Public Benefits Specialist, Entry) Bilingual Spanish/English Preferred
- Dallas

Initial Posting Date

11/10/2026

Final date to receive applications

11/17/2026

Agency

Department of Human Services

Salary Range

$3,798 - $4,954

Position Type

Employee

Position Title

Branch Operation Specialist (Public Benefits Specialist, Entry) Bilingual Spanish/English Preferred
- Dallas

Job Description

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! In a state where support should be a right, not a privilege, the Oregon Eligibility Program is breaking down barriers and redefining how we connect individuals to the vital services they deserve.

Bilingual English/Spanish Preferred

This recruitment has a bilingual in English/Spanish Preference but not required. You need not be bilingual to qualify for this position.

If chosen for the bilingual preference, you would be required to pass test(s) evaluating your proficiency in the bilingual preference for this position. Upon passing the test(s), you will receive 5% bilingual differential pay.

Summary Of Duties

The Branch Operations Specialist (Public Benefits Specialist, Entry) provides assistance to individuals and families seeking services by providing specialized assistance on behalf of program staff. This position helps to guide customers of Self Sufficiency Programs (SSP) through the sharing of rules, policies, procedures, and programs by performing case aid duties in collaboration with other branch staff. This position also may assist customers in meeting emergent needs for SNAP and issues authorized payments for services.

As

a Branch Operation Specialist, You Will

• Create a welcoming environment for the public with friendly, respectful, professional, and courteous service.
• Answer phones with appropriate phone system when covering phones, including answering client’s questions regarding programs and case specific information.
• Input of incoming tasks into database and create working batches.
• Process administrative tasks in One System related to eligibility.
• Explain procedures, including such things as applying for benefits, providing documentation, and requesting grievance or hearings.
• Perform specialized activities requiring independent judgment to make decisions or select a course of action based on laws, rules, policies, and procedures within TANF, SNAP, ERDC, or TA-DVS and medical.
• Screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs.

Minimum Qualifications

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.).

OR

• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service.

OR

• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

We are looking for candidates with:

• Experience providing front-line customer service in a high-volume reception or…