Director of Revenue

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FLSA:
Exempt

Reports To:

Chief Financial Officer

Department:
Accounting

The Director of Revenue is a senior finance leader responsible for the Firm’s end-to-end revenue cycle, including billing, electronic billing, accounts receivable, collections, cash application, and related revenue operations. The Director leads the teams and processes that convert time and other billable activity into accurate client invoices and ultimately into cash, with a focus on timeliness, accuracy, client service, realization, accountability, and continuous improvement.

The position partners closely with Firm leadership, attorneys, practice and office leadership, Accounting and Finance, and other administrative teams to identify and resolve revenue-cycle issues, strengthen processes and controls, and improve financial performance.

• Lead and oversee the Firm’s revenue-cycle operations, including billing, electronic billing, accounts receivable, collections, cash application, and related activities.
• Provide leadership, direction, coaching, and development to revenue-cycle managers and team members; establish clear priorities, service expectations, performance standards, and accountability.
• Partner with attorneys, practice and office leadership, and Finance leadership to address billing and collection issues, remove obstacles, and improve the conversion of work in process and receivables to cash.
• Lead Billing & Collection Committee meetings; own the supporting reports, agenda, action items, assignments, and follow-up necessary to drive resolution of identified issues.
• Develop, maintain, and reinforce revenue-cycle policies, procedures, controls, documentation standards, service levels, and consistent practices across the Firm.
• Use revenue-cycle data and reporting to identify trends, recurring issues, bottlenecks, risks, and opportunities for improved performance.
• Lead cross-functional initiatives involving revenue processes, financial systems, workflow design, automation, reporting, and change management. Billing and Electronic Billing
• Oversee the full billing lifecycle, including time-entry compliance and follow-up, prebill production and review, billing edits and approvals, invoice generation, electronic submission, and delivery to clients.
• Monitor billing performance, unbilled inventory, prebill turnaround, billing cycle times, invoice rejections, deductions, and other key indicators; identify root causes and implement corrective actions.
• Oversee electronic billing activities, including client and matter setup, submissions, rejections, appeals, resubmissions, troubleshooting, and compliance with client-specific requirements.
• Work closely with Financial Applications and other technology resources to improve billing workflows, strengthen system controls, eliminate unnecessary manual processes, and expand effective use of automation.
• Coordinate processes for rates, special billing arrangements, billing adjustments, write-downs, write-offs, credits, and other exceptions in accordance with Firm approval requirements.
• Serve as a senior escalation point for complex billing matters involving attorneys, clients, billing personnel, systems, or client requirements.

• Lead the Firm’s accounts receivable and collection processes, establishing disciplined and consistent practices for follow-up, escalation, documentation, and resolution of outstanding balances.
• Review accounts receivable aging, collection activity, payment trends, unapplied cash, credit balances, and other account information to…