Collections Specialist

Description We are looking for a Collections Specialist to support a residential portfolio in Dallas, Texas through a Contract assignment. This position centers on high-volume communication with tenants, case workers, and property managers while managing rent and utility collections and related account administration. The ideal candidate is confident in fast-moving situations, stays organized under pressure, and can balance customer interaction with detailed follow-up and documentation.

Responsibilities:

- Manage rent and utility collections for residential accounts, following up on outstanding balances through consistent inbound and outbound communication.

- Serve as a primary point of contact for tenants, including Section A residents, while addressing payment concerns and explaining next steps clearly and professionally.

- Monitor active delinquency matters from the start of the assignment, including open eviction-related cases, and maintain accurate status updates.

- Coordinate with case workers and property managers to resolve account issues, confirm documentation, and support timely collection activity.

- Perform program-related administrative tasks, including record maintenance, account review, and tracking of collection actions in internal systems such as Padfolio.

- Handle a people-focused workload that requires frequent phone interaction, sound judgment, and professionalism in sensitive conversations.

- Organize account details and reporting to support collection priorities, with administrative duties currently forming a meaningful part of the role.

- Use spreadsheets and system data to review account activity, identify trends, and support follow-up efforts across the portfolio. Requirements - Previous experience in collections, billing recovery, or account resolution, preferably in a residential or real estate environment.

- Ability to communicate effectively with tenants, property teams, and external partners in a high-contact role.

- Comfortable managing a mix of phone-based collections work and administrative responsibilities in a fast-paced setting.

- Strong interpersonal skills with the confidence to handle difficult conversations and navigate complex situations.

- Working knowledge of collection procedures, delinquency follow-up, and account documentation practices.

- Experience supporting tenant-related matters and maintaining professionalism when handling sensitive cases.

- Proficiency with Microsoft Excel for day-to-day tracking and reporting; experience with pivot tables and VLOOKUP is a plus.

- Ability to learn and use property or account management platforms such as Padfolio.

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