Credit Manger

Practice Hospitality is seeking an experienced and hospitable Credit Manager to join the team at the Hilton Dallas Park Cities, the most beloved hotel in Dallas’ affluent Park Cities neighborhood. This role leads the hotel’s credit, group billing, and collections function.

Nestled in the heart of Dallas’ most desirable neighborhood, Hilton Dallas Park Cities is a hotel that treats new friends like neighbors and neighbors like family. Committed to creating remarkable hospitality experiences that foster connection, it is integrated into the fabric of the neighborhood with interesting and exceptional service. Just minutes from Love Field, Hilton Dallas Park Cities the ideal home base for business, leisure and small group travel.

With 230 guest rooms, 10,000 sq. ft. of meeting space, an inviting rooftop pool, grab-and-go that serves up healthy breakfast options and the hotel’s bar open for drinks and small plates every evening, this is where good things happen, and all are welcome.

The Credit Manager leads the hotel's credit, group billing, and collections function and supervises the on-property accounting team. This role protects owner assets by making sure every group and corporate account has approved credit, deposits, and authorizations in place before arrival, that billing is accurate, and that receivables are collected on time. The Credit Manager reports to the Regional Director of Finance and partners closely with the General Manager, Sales, Events, and Front Office.

• Enforce the hotel's credit policy, assess credit applications, approve direct billing for major accounts, and set credit limits for guests and corporate accounts
• Review all group and major banquet accounts before arrival for proper credit extension, advance deposits, and credit card authorizations
• Lead the weekly deposit and credit meeting with Sales and Events and the monthly credit meeting with Sales and the General Manager
• Oversee accurate and timely group invoices, final bills, and statements, and approve adjustments within policy
• Manage the city ledger and aging, resolve billing disputes, and apply collection strategies that minimize delinquent balances
• Manage credit card chargebacks from retrieval through response, within deadlines
• Reconcile accounts receivable balance sheet accounts within the close calendar and calculate the bad debt reserve
• Prepare weekly and monthly reports on aging, deposits, chargebacks, and credit risk for the Regional Director of Finance and the General Manager
• Supervise, train, and develop the on-property accounting team, including the General Cashiering and Income Journal functions
• Maintain internal controls, including separation of duties among cash handling, billing, and receivable adjustments

• Bachelor's degree in accounting, finance, or a related field, or equivalent experience.
• 3 to 5 years of credit and collections experience. Hotel experience at a full-service, group and catering focused property preferred.
• Supervisory experience preferred.
• Experience with a hotel property management system, credit card authorization and deposit platforms, and chargeback management.
• Knowledge of general accounting principles and receivable reconciliation.
• Aptitude for figures with a high degree of accuracy, attention to detail, and confidentiality.
• Proficiency in Excel, Word, and accounting and property management systems.
• Strong decision-making skills and clear written and verbal communication in English.

Full time - Exempt

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount on hotel stays
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Hospit…