Practice Administrator - DFW, TX

Integrative Emergency Services, LLC ("IES") is seeking a Practice Administrator to provide operational support to Medical Directors, Emergency Room Physicians, and APPs associated with our hospital partners. The role serves as the primary liaison and coordinator between IES Operations, the Provider Group, and hospital administration, primarily supporting 8 Emerging Neighborhood micro‑hospitals in the Dallas‑Fort Worth area.

• Establish and maintain strong relationships with Medical Directors, hospital administration, managers, clinicians, nursing, PA, and IES personnel.
• Ensure timely completion and maintenance of fair and adequate clinician schedules, including import to databases and release to clinicians; cover all shifts and resolve call‑outs promptly.
• Provide administrative support to the department, including the medical directors, clinicians, and support staff; facilitate connections with appropriate personnel for assistance when required.
• Schedule and coordinate meetings, agendas, minutes, and calendars; answer and screen clinician calls; organize education, social, and quality events.
• Maintain proper documentation, assist with writing Standard Operating Procedures (SOPs) and implementing/maintaining employee records at the site level.
• Maintain clinical and/or operations dashboards; run/create reports that track and trend data; monitor and report metrics.
• Assist with development and execution of operational strategies and planning activities; provide input and adhere to all processes.
• Partner with IES departments (Payroll, HR, Credentialing & Enrollment, Recruiting) on processes/requests; provide timely process inputs.
• Ensure new hires are oriented, trained, and new‑hire checklist completed; coordinate trainings/educational courses including shadow/orientation shifts.

• Effective oral, written, and interpersonal communication skills
• Strong organizational and multitasking abilities
• Customer‑service orientation
• Ability to establish and maintain positive working relationships with management, business units, vendors, suppliers, and customers
• Ability to effectively present information and respond to questions from managers, clients, and the general public
• Proficiency with MS Office applications
• Detail oriented
• Ability to use discretion and maintain confidentiality
• Proficient in English (written and spoken)

Required:

• High school diploma or GED
• Minimum 2 years medical office management or related experience

Preferred:

• Bachelor’s degree
• 6 months scheduling experience
• Expertise with Microsoft Office Suite and other desktop systems

• Vision requirements: ability to see at close and distant ranges, peripheral vision, depth perception, adjust focus
• Regularly required to talk and hear
• Frequently required to stand, walk, sit, use hands, and reach; ability to walk through hospital‑based departments across broad campus settings, including emergency department environments
• Ability to perform typical office activities: sit for periods while performing computer‑based work, file activity, lift and carry supplies (paper reams, mail, etc.)
• Occasional lift/move up to 20‑25 pounds
• Fine hand manipulation (keyboarding)

• Hospital office environments, including each of the following locations:
• Aubrey – 26791 US Highway 380 E, Aubrey, TX 76227
• Murphy – 511 FM 544, Suite 100, Murphy, TX 75094
• Rockwall – 1975 Alpha, Suite 100, Rockwall, TX 75087
• Grand Prairie – 3095 Kingswood Blvd, Grand Prairie, TX 75052
• Mansfield – 1776 US-287, Suite 100, Mansfield, TX 76063
• Additional sites may be added:
  Colleyville, Keller, Burleson, etc.
• Monday – Friday; travel to sites weekly/bi‑weekly/monthly as needed
• Low‑noise level environment

• Travel to other hospitals and occasional off‑site educational events or training may be required as dictated by business needs.

• Entry level

• Full‑time

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