Title Operations Admin

About Yendo

Hi there, we're Yendo, and our vision is to empower everyday people to build a stronger financial future. In less than 2 years, we’ve saved customers over $100 million in unnecessary interest and fees.

We are using AI to unlock the $1.1 Trillion in vehicle equity trapped within cars owned by Americans in the form of a high limit, standard rate credit card for those traditionally excluded from mainstream financial offerings.

Yendo Credit Cards have similar APRs to those issued for prime borrowers with no hidden fees or overdraft charges and help build their customers' credit score. Yendo's credit limits are 4x higher than cards typically available for non-prime borrowers.

Role Overview

We are seeking a highly organized, detail-oriented Administrative to join our Title Operations team. This role is primarily responsible for the administrative execution and coordination that supports title processing and title release—such as posting and tracking payments, managing mail and document intake, running DMV/bank/post office errands, verifying title documents, maintaining case queues, and keeping the office organized and supply-ready.

The ideal candidate is dependable, customer-minded, and thrives in a fast-moving environment where accuracy, follow-through, and clear communication directly impact customer satisfaction and timely title resolution.

Key Responsibilities Administrative & Payment Processing

• Post and reconcile payment checks accurately and on time to the appropriate accounts.

• Maintain clear documentation for payment posting, check logs, and related case notes.

• Support bank-related administrative tasks (e.g., deposits or other required banking errands) as assigned.

Mail, Document Intake & Outbound Shipping

• Retrieve and organize PO box mail daily, sorting and routing title-related items promptly.

• Prepare and ship title packets and outbound documentation following required mailing standards.

• Scan, upload, label, and file documents to ensure clean, searchable records.

Errands & External Office Support

• Complete DMV, post office, and other operational errand runs as needed to support title processing and releases.

• Track drop-offs, receipts, confirmations, and turnaround timelines for accountability and visibility.

Title Verification & Administrative Title Support

• Validate incoming titles and supporting documents for completeness and accuracy prior to processing.

• Assist with administrative steps tied to lien placement, duplicate title requests, and rejected DMV submissions (follow-up, resubmission prep, documentation gathering).

• Help coordinate state-to-state title transfers by assembling required paperwork and tracking next steps.

Phone, Inbox & Case Management

• Manage inbound calls and voicemails for the Title Ops queue, routing issues appropriately and ensuring timely follow-up.

• Create, update, and maintain cases in the CRM/case management system, including notes, task status, and document attachments.

• Communicate with customers and third parties to request missing documentation or clarify discrepancies (as needed for resolution).

Office Organization, Supplies & Team Support

• Own routine office organization: filing systems, scanning stations, mail areas, and shared work spaces.

• Order and maintain supplies needed for daily operations (mailing supplies, labels, paper, toner, etc.).

• Support team culture and coordination by assisting with team-building logistics and operational scheduling support as assigned.

Issue Resolution & Escalation

• Identify administrative blockers that could delay title release (missing docs, payment gaps, incorrect paperwork) and drive them to resolution.

• Escalate complex or high-risk cases to leadership while maintaining ownership of follow-through.

Required

Skills & Qualifications

• Strong attention to detail and commitment to accuracy (especially with payments and document handling).

• Excellent organization and time management; able to manage multiple priorities without losing track of details.

• Clear, professional communication skills (phone, email, internal notes).

• Comfort working with routine operational tasks (mail handling, scanning, filing, errands).

• Proficiency with common office tools…