Field Ops Support Coordinator

Field Operations Support Coordinator

The Field Operations Support Coordinator plays a key role in supporting the company's mission of putting people first and delivering a world-class hospitality experience. This role provides administrative and logistical support to the Field Operations Support team and assists the Vice President of Field Training with coordinating training schedules, communication, and resources across multiple locations. Acting as a liaison between corporate training leadership and field operations, the Coordinator helps ensure smooth execution of training initiatives and operational consistency.

The ideal candidate is organized, detail-oriented, and passionate about hospitality and team support.

• Assists with training schedules and planning, tracks progress of the Field Operations Support team, and creates training tools as needed to support team development.
• Coordinates and schedules training sessions across multiple centers and districts, arranging travel, accommodations, and site access for Field Operations Support Team as needed.
• Tracks completion of mandatory training programs while maintaining calendars, attendance logs, and certification records.
• Supports the Vice President of Field Training by managing creative projects, initiatives, and rollouts, as well as assisting with travel planning, scheduling, logistics, and expense reports.
• Prepares professional PowerPoint presentations, correspondence, and reports to support team communication and project execution.
• Drafts, edits, and manages correspondence, emails, and other communications to ensure clarity and professionalism.
• Manages the Field Operations Support team budget by tracking monthly expenses, reviewing variances, and assisting with financial documentation and reporting.
• Manages tracking systems for field audits, recognition programs, and communications, monitoring audit needs, and ensuring timely follow-up.
• Serves as a liaison between corporate training leadership and field teams to ensure alignment, clear communication, and smooth execution of initiatives.

The Field Operations Support Coordinator should have a strong background in hospitality or training with exceptional communication and presentation skills. They must have exceptional organizational and time-management skills, with a creative and proactive approach to problem-solving. They must be capable of delivering high-quality results under tight deadlines and demonstrate both an outgoing personality and a disciplined work ethic. A high level of integrity and discretion in handling confidential information, and ability to work independently is needed.

The Field Operations Support Coordinator must also have the ability to work collaboratively and the ability to adapt to changing priorities. Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams is required.

High school diploma. One to three years of administrative experience, ideally within hospitality or a customer-focused role. Highly organized, detail-oriented, and able to prioritize multiple tasks in a fast-paced environment.