Sr. Operations Coordinator - Hanging Signs​/Rigging

Pay Competitive

Employment type

Full-Time

Req#: 20689

Overview

GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world – think international medical symposiums, industry leading exhibitions for technology, manufacturing that help communities meet, educate and move their mission forward. From initial strategy to show-stopping audio visual, accommodations to award winning creative – and every detail in between – we create shows that propel commerce, education and community!

Our mission is to deliver extraordinary exhibition experiences through simple, user-friendly services and best-in-class execution.

The Sr. Operations Coordinator position for the Hanging Sign/Rigging Department will assist in the pre-planning of hanging sign/rigging needs on the assigned shows. The coordinator will be working with exhibitors and striving to reach our goal of 70% of hanging sign information on every show, so that we can execute the services on-site and install as many hanging signs required for the show prior to the exhibitor’s arrival.

Once on-site the team, the coordinator will be responsible for processing the data entry, advise Exhibitor Services when all the entry is complete, prepare any tickets needed for the outbound. In some instances, working at a service desk may be requested to be available for exhibitors on-site (larger-scale shows).

Responsibilities
• Proactively contact exhibitors to assist in understanding how to place a hanging sign order.
• Follow-up contact with exhibitors to clarify orders.
• Process hanging sign orders and generating hard card packets for operations team on-site.
• Review and audit hanging sing orders against floor plans ensuring their accuracy.
• Track and log the exhibitor hanging sign information.
• Sharing of information through SharePoint when prepping orders for other cities.
• Communication through teams with city operation teams.
• Organize hanging sign orders to ensure correct dispatching at show site.
• Preparing the paperwork to be shipped in a timely manner to the cities.
• Service exhibitors that come up to the service desk at show site with any new orders, changes to orders, and service opportunities.
• Data entry and audit of hanging sign/rigging labor produced at show site.
• Prioritize tasks & responsibilities to meet deadlines and complete highest priorities first.
• Keep Managers and Team Managers up to date on all issues.
• Perform all duties with the utmost integrity avoiding any conflict of interest between GES and any other entities.
• Perform other duties as assigned by management.
Qualifications
• High School Diploma or GED equivalent.
• Demonstrate leadership ability.
• Must be proficient in MS Office program.
• Must be able to work in a fast-paced environment and meet deadlines with little supervision.
• Must have excellent communication skills, be a team player, and self-starter with an understanding of team goals.
Work Environment
• Willingness to work a flexible schedule including evenings and weekends.
• Travel is a requirement for this position and can be about 60% of this position.
• 50% of the work is performed at the convention center, working in adverse temperature conditions, sitting and walking at/to the various service/data entry desks.
• Work may involve repetitive motion (i.e., constant keying, using fingers, or grasping objects).
• Work for long periods of time and be able to walk great distances on show floor.

Benefits:

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more…

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EEO Information We are making intentional efforts to promote positive work environments that…