Facilities Coordinator

This job is with JLL, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:
Join JLL's operations team as a Work Order Coordinator, where you'll serve as the critical link between building occupants, facilities staff, and vendors to ensure seamless maintenance operations. This role is essential to JLL's commitment to operational excellence, as you'll manage the complete work order lifecycle through our Corrigo system while maintaining the high service standards that drive client satisfaction. You'll contribute directly to JLL's business objectives by ensuring efficient resolution of maintenance requests, meeting key performance indicators, and supporting facilities teams in delivering exceptional building operations.

This position offers excellent exposure to facilities management operations and provides a pathway for career growth within JLL's integrated facilities management division.
What your day-to-day will look like:

• Manage comprehensive work order operations in Corrigo system including verifying requests, extending due dates, creating child work orders, and resolving flagged items for site operations teams

• Respond quickly and efficiently to inbound work orders from building occupants, ensuring timely acknowledgment and appropriate routing for resolution

• Dispatch service requests to qualified vendors, confirm acceptance of work assignments, and monitor progress to ensure completion within established time frames

• Close communication loops on all maintenance inquiries in a timely and professional manner, maintaining clear documentation and status updates for all stakeholders

• Monitor and ensure compliance with client Key Performance Indicators (KPIs), tracking metrics and identifying areas for improvement in service delivery

• Assist facilities staff in processing work order proposals for approvals and prepare vendor quotes and proposals to support facility operations team decision-making

• Manage vendor relationships including invoice follow-up, work order closure processes, and ensuring timely completion of all maintenance activities

Required Qualifications:

• Understanding of basic facilities maintenance terminology and technical aspects of building operations and maintenance systems

• Proficiency in information technology tools and platforms with strong computer skills for system navigation and data management

• Bachelor's degree in related field or 5+ years of experience in Facility Management, Operations, or commercial real estate environments

• Excellent verbal and written communication skills with strong presentation abilities for professional client and vendor interactions

• Process-oriented mindset with ability to identify potential issues proactively and formulate effective solutions and contingency plans

• Strong analytical and financial aptitude for evaluating costs, proposals, and operational metrics

• Commitment to continuous learning and professional development with strong prioritization skills for managing multiple tasks and projects simultaneously

Preferred Qualifications:

• Knowledge of local occupational health and safety requirements, critical facilities operations, and vendor management for specialized services

• Advanced Excel proficiency including pivot tables, V-lookups, and creation of charts and graphs for data analysis and reporting

• CMMS work order management experience with Corrigo system preferred for immediate productivity and system familiarity

• Background in…