Senior Office Assistant - Dallas Water Utilities; Civil Service

Senior Office Assistant - Dallas Water Utilities (Civil Service)

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Provides senior level administrative support such as researching process and procedural issues, gathering data and writing reports, coordinating, making arrangements and assisting with other administrative projects to ensure effective division operations.

• Provides administrative support typically under relatively general supervision within clearly defined guidelines and on assigned projects to assist management.
• Assist with projects as defined by supervisors, including analyzing findings and making recommendations to provide effective administrative support.
• Performs secretarial and clerical duties to support a manager or group of managers; answers telephone, takes messages, and schedules appointments.
• Provides interpretation of processes, procedures and policies of relatively straight forward nature with limited discretion or impact typically within a specific program or interpreting procedures of departmental personnel.
• Conducts research on assigned subjects, secures materials for use in preparation of reports, composes correspondence and speeches, writes reports, and obtains various documents upon request to assist management.
• Maintains daily report of activities performed and providing customer service through telephone; researches citizen complaints and performs various administrative and clerical duties and support.
• Participates in the budget process and reviews expenditures to ensure expenses remain within budgeted limits.
• Performs any and all other work as needed or assigned.

• Knowledge of correct grammar, spelling, and punctuation.
• Basic knowledge of public administration.
• Knowledge of the City's payroll, accounting, or purchasing procedures.
• Ability to use office machines including copier, fax machine.
• Ability to maintain records journals and files.
• Ability to write, clear and accurate reports.
• Ability to deal tactfully and courteously with the public and other city employees.
• Ability to handle difficult and unusual situations.
• Ability to analyze information and develop sound conclusions.
• Communicating effectively verbally and in writing.
• Establishing and maintaining strong working relationships.

• High school diploma or GED.

• Accounts payable
• Billing
• Cashiering/reconciliation
• Procurement
• Correspondence
• Report writing
• Creating/issuing permits

• An associate degree (or higher) in any field will meet the education and experience requirements.

$22.32 - $24.56 (starting salary; amount offered will depend upon qualifications).

City of Dallas is an Equal Opportunity Employer.

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