Proctor

DUTIES & RESPONSIBILITIES

• Maintain computer testing room(s)
- Prepare room in advance of scheduled exams
- Monitor computers; assure operational status; troubleshoot common problems
- Restore testing area to its previous arrangement prior to exiting following exams

• Manage test scheduling and related procedures
- Apply technical knowledge and skills for problem solving, trouble shooting and continuous improvement of process and procedures related to delivery of the online nursing program
- Develop exam schedule

• Proctor computer-based exams
- Validate appropriate identification as necessary for admission to exam
- Help students log in to necessary exam
- Troubleshoot testing issues as necessary
- Monitor exam process and progress
- Enforce all rules and regulations as necessary
- Follow established protocol for integrity breaches

• Provide technical assistance
- Maintain and update knowledge of current operating technology

• Provide administrative support
- Perform various tasks, assignments, and projects as directed by site and nursing administration
- Perform additional duties as requested by nursing faculty
- Maintain and manage individual and group scheduling and calendars
- Manage phone calls, both incoming and outgoing
- Perform inventory control and purchase supplies and equipment for site

EDUCATION, EXPERIENCE & QUALIFICATIONS

Competencies

• Excellent teamwork, communication, and organizational skills; positive attitude required

• Holds high degree of integrity, professionalism and confidentiality

• Expertise in Microsoft Office Suite, Windows applications, internet and email

• Must be able to collaborate well with others

• Self-directed personality with the ability to adapt to changing needs and priorities on a daily basis

• Ability to perform multiple tasks efficiently and effectively; ability to learn quickly

• Ability to follow established procedures and protocols

• Ability to maintain a controlled environment when computer and exam issues occur

• Must have strong customer service skills

• Must be prompt and have a sense of time limits

Experience

• Experience with MS Office software and Windows environments

• Experience in a higher education environment is strongly preferred, but not required

• Experience with Learning Management (LMS) and Learning Content Management Systems (LCMS) is strongly preferred, but not required

Education/Certifications

• High school diploma or equivalent required

• College degree preferred

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