Phone Operations Administrative Assistant

ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Altus Receivables Management, Amalgamated Financial Group, Brown & Joseph, NEIS, Paragon, and Subro

IQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.

NEIS, an ARMStrong Receivables Company is seeking a Phone Operations Administrative Assistant as we continue to grow our team. Phone Operations Administrative Assistants handle various administrative functions to support the Phone Audit Department, ensuring accurate and timely processing of audit-related tasks.

• Save verification from SFTP, fax, and mail sources.
• Upload information to auditor SFTP folders.
• Attach verification to files in audit systems.
• Generate and send appointment, agent, and compliance letters.
• Manage carrier correspondence regarding reopens, additional time requests, and status updates.
• Enter premium basis into audit systems.
• Respond to and manage various shared email inboxes.
• Process policy updates and recalls.
• Write and review non-productive audits.
• Inform auditors and note progress reports of carrier updates.
• Maintain thorough knowledge of all tasks handled by the Admin team.
• Communicate and coordinate with colleagues as necessary.

• Strong judgment and critical thinking skills.
• Proficient in word processing and email communication.
• Excellent communication and writing skills.
• Strong computer skills and ability to work in multiple audit systems.
• Ability to multitask and work well in a team environment.

• Compensation annual range $17 - $20 per hour depending on experience.
• Benefit package with health, dental, vision, life and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy
• Weekly pay

We look forward to you joining our team!

ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.