Home Care Staffing Coordinator | Scheduling & Client Care

Location: Dallas, TX
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Weekend Rotation: One Weekend Per Month
Work Environment: In-Office Position

Are you an experienced caregiver who has also worked in scheduling or staffing coordination? Do you thrive in a busy environment, enjoy solving problems, and know how to keep things running smoothly when unexpected challenges arise?

Always Best Care Senior Services is looking for a motivated, organized, and experienced Home Care Staffing Coordinator to join our Dallas office!

Since 1996, Always Best Care has helped seniors maintain their independence through compassionate, dependable in-home care. Behind every successful client visit is a dedicated team ensuring the right caregivers are in the right place at the right time.

We're searching for someone who understands the realities of caregiving, has hands-on scheduling experience, and can confidently manage the daily challenges of coordinating home care services.

As our Home Care Staffing Coordinator, you'll play an essential role in keeping our clients cared for and our caregivers supported. Every day brings new challenges, so flexibility, quick thinking, and strong communication skills are essential.

Your responsibilities will include:

• Coordinate Daily Staffing: Build, adjust, and maintain caregiver schedules while considering client preferences, caregiver qualifications, availability, and travel distances.
• Resolve Coverage Challenges: Take immediate action when caregivers call off, shifts become available, or unexpected scheduling conflicts arise.
• Keep Clients Covered: Actively recruit available caregivers for open shifts and personally provide direct care when all reasonable efforts to secure replacement coverage have been exhausted.
• Communicate with Confidence: Serve as a primary point of contact for caregivers, clients, families, and office staff regarding scheduling needs.
• Manage Caregiver Availability: Track time-off requests, schedule preferences, availability changes, and staffing limitations.
• Support Efficient Scheduling: Monitor caregiver hours, identify potential overtime concerns, and make thoughtful staffing decisions.
• Maintain Accurate Records: Document scheduling adjustments, caregiver communications, call-offs, and coverage efforts in our scheduling software.
• Support Office Operations: Assist with incoming calls, caregiver onboarding, administrative tasks, and other daily operational needs.
• Work as a Team: Collaborate with fellow schedulers and office leadership to address staffing needs and deliver consistent service.

This position requires previous experience in BOTH professional caregiving and employee scheduling.

To be considered, applicants must have:

• Professional caregiving experience - REQUIRED
• Previous employee scheduling or staffing coordination experience - REQUIRED
• Experience managing frequent schedule changes, staffing shortages, and time-sensitive coverage needs
• Willingness and ability to provide hands-on caregiver coverage when necessary
• Strong organizational skills and the ability to manage competing priorities
• Excellent customer service skills and a professional telephone manner
• Confidence making decisions and resolving problems independently
• Strong computer skills and the ability to learn scheduling platforms quickly
• Dependability, adaptability, and a team-oriented attitude
• Authorization to work in the United States

Additional experience we'd love to see:

• Scheduling experience with a non-medical home care agency or healthcare organization
• Familiarity with Well Sky, Clear Care, or comparable scheduling software
• Experience coordinating multiple…