Repossession Administrator; Hybrid

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

As a Repossession administrator will be involved in managing routine audit maintenance related to loan and lease customers. Responsibilities include reviewing and monitoring post repossession activities, auditing and updating system of records and ensuring compliance with regulatory requirements and providing exceptional service to internal and external stakeholders. This role serves as an administration role supporting repossession processes and department teams.

• Process coding account maintenance on loan and lease customer files.
• Maintain the OEM employee lease portfolio and assign accounts to repossession vendors.
• Perform repossession duties, including fee approvals and arranging transportation to auction.
• Conduct reviews of audit reports, including holds, declines, coding, lease terminations, and repossession report audits.
• Review repossession agency key invoices for approval.
• Maintain accurate and detailed records in internal systems while ensuring the accuracy and integrity of customer files and documentation.
• Collaborate with team members, adhere to servicing procedures and guidelines, and participate in cross-functional projects and process improvement initiatives to enhance operational efficiency.
• Perform other assigned duties, including vendor and customer contact via email and phone, stay informed of industry regulations, and maintain confidentiality of consumer personal information, including Social Security numbers and dates of birth.
• Additional duties may be assigned as needed to support departmental or organizational objectives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 2 years of professional experience required; experience in collections, vendor management, repossession, remarketing, or a related call center or administrative support role is preferred.

• High School Diploma or General Educational Development (GED) equivalent required.

• Demonstrated ability to communicate effectively, manage administrative responsibilities, prioritize workload, and maintain organization in a fast-paced environment.
• High attention to detail and accuracy, proficiency in Microsoft Office Suite and internal case management systems, and strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment, knowledge of FDCPA and other relevant consumer protection laws, and the ability to interpret and apply legal and regulatory guidelines to reinstatement scenarios.

• Monday through Friday, 9:0 a.m. to 6:00 p.m. or 10:00 a.m. to 7:00 p.m.
• Overtime may be required based on business needs.
• Weekend work may be required as needed.
• Travel 0-10% - as required on an as needed basis.

This position requires the ability to work various shifts to accommodate…