Operations Coordinator; Investor Relations

Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

As a Senior Investor Relations Specialist (Operations Coordinator) supporting the Investor Relations Team, you'll coordinate investor meetings, events, travel, communications, and administrative activities. In this role, you'll serve as a central point of coordination, anticipating needs, managing details, resolving issues, and ensuring time-sensitive priorities and projects are completed accurately and efficiently.

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

• Coordinate Investor Relations events and engagements, including investor meetings, non-deal roadshows, earnings calls, investor days, conferences, and the Annual Meeting of Shareholders.
• Own end-to-end meeting and event logistics, including scheduling, travel, itineraries, transportation, accommodations, catering, room arrangements, technology requirements, and meeting materials.
• Maintain the Investor Relations calendar and proactively identify scheduling conflicts, logistical risks, required follow-ups, and upcoming deadlines.
• Coordinate frequently changing executive and investor schedules while ensuring all parties receive accurate and timely information.
• Prepare, organize, review, and distribute meeting materials, itineraries, briefing documents, and other supporting information.
• Serve as the primary coordinator for high-volume inbound requests, including monitoring the Investor Relations email inbox, prioritizing requests, responding or routing as appropriate, and tracking items through resolution.
• Maintain accurate investor engagement records, investor contact information, meeting history, and follow-up items in the investor database.
• Maintain and update Investor Relations website content.
• Coordinate with PRNewswire and other vendors to support earnings materials, news releases, presentations, investor events, and other external communications.
• Partner cross-functionally with the Executive Office, Communications, Finance, Strategy, Legal, and other departments to coordinate deliverables, manage dependencies, and support Investor Relations priorities.
• Develop and maintain repeatable processes, checklists, timelines, and tracking tools to improve execution and reduce the risk of missed details.
• May perform other job duties as directed by the Employee's Leaders.

• Knowledge of corporate financial reporting and SEC filings.
• Knowledge of Investor Relations tools and platforms (e.g., S&P Capital Access, S&P Capital IQ, Alpha Sense, Equisolve, Nasdaq IR Insight).
• Skilled in written and verbal communication.
• Skilled in…