Receptionist Catholic Diocese Catholic Diocese

The Receptionist serves as the first point of contact for all visitors, employees, clergy, parish representatives, vendors, and guests of the Diocese of Dallas Pastoral Center. This highly visible role is responsible for creating a welcoming, professional, and service-oriented environment while ensuring the efficient operation of the reception area.

The Receptionist provides exceptional customer service by greeting and assisting visitors, managing incoming communications, coordinating visitor access, and supporting administrative and operational functions. This position plays an integral role in maintaining a safe, organized, and hospitable environment by adhering to established security procedures, exercising sound judgment, and maintaining the highest level of confidentiality. The ideal candidate is professional, organized, detail-oriented, and committed to supporting the mission and ministry of the Diocese through courteous and respectful service.

• Serve as the primary point of contact for all visitors, employees, clergy, vendors, parish representatives, and guests, providing a professional, welcoming, and service-oriented experience.
• Answer and direct incoming telephone calls promptly and professionally, accurately routing inquiries and taking detailed messages when appropriate.
• Manage visitor registration procedures, including maintaining visitor logs, issuing visitor credentials, notifying staff of arrivals, and ensuring compliance with established security protocols.
• Monitor access to the Pastoral Center by following visitor management and building security procedures while coordinating with Safety and Security personnel as needed.
• Monitor front desk security systems and promptly report safety, security, or facility concerns to the appropriate personnel.
• Receive, process, sort, and distribute incoming mail, packages, overnight deliveries, and courier services in an accurate and timely manner.
• Maintain a clean, organized, and professional reception area that reflects the welcoming environment and mission of the Diocese.
• Respond to general inquiries from employees, clergy, parish representatives, school personnel, vendors, and visitors by providing accurate information or directing individuals to the appropriate department or resource.
• Provide administrative support including data entry, document preparation, filing, scanning, copying, recordkeeping, and other clerical responsibilities as assigned.
• Coordinate communication between the reception area, Security, Facilities, Human Resources, and other Pastoral Center departments to ensure efficient daily operations.
• Maintain strict confidentiality when handling sensitive employee, clergy, visitor, and organizational information.
• Support emergency response procedures by remaining alert, communicating concerns promptly, and following established emergency and safety protocols.
• Other duties as assigned.

• Demonstrated commitment to providing exceptional customer service with professionalism, courtesy, and respect.
• Excellent verbal and written communication skills with the ability to communicate effectively with individuals at all organizational levels.
• Strong interpersonal skills with the ability to build positive relationships while serving a diverse population.
• Ability to maintain composure, professionalism, and sound judgment in a fast-paced environment with frequent interruptions.
• Excellent organizational and time-management skills with strong attention to detail and the ability to prioritize multiple responsibilities.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Pr…