Lead Wellness Coordinator-MIORA

The Lead Wellness Coordinator serves as the first point of contact for patients and visitors, playing a key role in creating a welcoming and supportive environment s role is responsible for managing front desk operations, coordinating appointments, and ensuring smooth day-to-day administrative functions that support the clinic’s integrated healthcare mission.

With a strong focus on customer service, the Lead Wellness Coordinator ensures every patient’s interaction is warm, efficient, and solution oriented. From greeting patients and managing phone communications to handling check-ins, appointment scheduling, and check-outs, this role helps ensure an exceptional and seamless experience throughout each visit.

In collaboration with Medical Providers, and the broader care team, the Lead Wellness Coordinator helps deliver a high-touch, patient-centric experience that reflects MIORA’s commitment to performance, longevity, and personalized care. Working directly with the corporate support team for all matters involving administrative operations, workflow management, SOP execution, process improvement, and standardized communication.

The Lead Wellness Coordinator position reports to the Medical Director with a dotted line to the clubs Lead General, and oversees clinic operations and administration duties, provides day-to-day support, feedback, and team alignment. All matters related to medical supervision, patient care, clinical protocols, and medical judgment must be directed to the Medical Director (MD), who holds the responsibility for clinical oversight and supervision.

The Clinic Leader does not influence medical decision-making or clinical protocols.

• Serve as the primary point of contact at the front desk, greeting patients and visitors with a friendly and professional demeanor.
• Manage daily front desk operations, ensuring the area is clean, organized, and well-maintained to create a welcoming environment.
• Provide excellent customer service by addressing patient concerns, answering questions, and ensuring that every interaction is handled with care and professionalism.
• Provide general information to patients and visitors about the clinic’s services, policies, and procedures.
• Answer incoming phone calls and respond to emails and text messages in a timely manner, addressing patient inquiries, appointment requests, and other general questions.
• Direct calls and messages to appropriate staff members, ensuring that patient concerns are resolved efficiently.
• Follow up with patients regarding appointment reminders, treatment plans, and other communication as needed.

• Schedule patient appointments, including initial consultations and follow-ups, using the clinic’s Electronic Medical Record (EMR) scheduling system.
• Confirm appointments with patients via phone, email, or text, and handle rescheduling requests promptly.
• Coordinate with medical providers to ensure that the appointment schedule runs smoothly, minimizing wait times and managing patient flow efficiently.

• Greet patients upon arrival, verify their appointments, and assist with check-in processes, including collecting necessary paperwork and updating patient records.
• Handle patient check-outs by scheduling follow-up appointments, processing payments, and providing receipts or any required documentation.
• Ensure that patient information is accurately entered into the clinic’s electronic medical record (EMR) system.

• Maintain accurate records of patient interactions, including appointment details, communications, and updates to patient information.
• Assist with managing inventory of front…