Service Warranty Admin-Premier Collection
Listed on 2026-10-24
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Administrative/Clerical
Data Entry, Office Administrator/ Coordinator, Clerical
Overview
For over 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Premier Collection a truly special place!
We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.
EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!
- Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
- Dental
- Vision
- FREE Company Paid Life Insurance
- FREE Employee Assistance Program Support for all employees
- 401K Retirement Plan
- Paid Holidays/Vacation/Paid Time Off
Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigse.
Who is Avondale Group?
A Career at Avondale
ResponsibilitiesOur Avondale Premier Collection Warranty Admin's administer the submission of factory and after-market warranty claims and the resulting collection of all warranty revenues, and oversee and provide leadership to the Warranty Administrative staff.
Responsibilities:
Knows and understands the manufacturer warranty policy and procedures
Knows and understands the repair order cycle, and the ability to communicate with the technicians and ASM’s regarding hours, stories and documentation
Up flag and back flag tech according to management
Posts daily payment reports
Cleans all four warranty schedules weekly
Reviews every warranty repair order for completion, accuracy, and legibility, in accordance with the applicable policies and procedures manuals
Returns improperly completed repair orders to their originators for completion or correction
Determines and enter the applicable labor operation codes, failure codes, and other administrative data required
Checks each repair order against the vehicle's service history to avoid making duplicate claims
Monitors the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service staff
Reports any abuses or fraudulent manipulation of warranty claims to management immediately
Scans repair orders into system and distribute to appropriate party for final processing
Submits warranty claims to the factory or warranty company using the administrative tools available
Reviews all returned and rejected warranty claims and prepares the repair orders for immediate re-submission
Contacts the appropriate warranty claims representative regarding any claims requiring special authorization
Maintains a record of all claims submitted, returned, rejected, or paid and their current status
Keep Axcessa up to date for management to review on-going warranty claim status
Maintains a minimum warranty claims acceptance rate of 98%
QualificationsEDUCATION and/or EXPERIENCE
High School Diploma or GED required1-3 months related experience and/or training; or equivalent combination of education and experience
OTHER REQUIREMENTS
Flexibility with schedule
PHYSICAL DEMANDS
The employee must occasionally lift and/or move up to 25 pounds.
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