Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to support a residential portfolio in Dallas, Texas through a Contract assignment. This position centers on high-volume communication with tenants, case workers, and property managers while managing rent and utility collections and related account administration. The ideal candidate is confident in fast-moving situations, stays organized under pressure, and can balance customer interaction with detailed follow-up and documentation.

Responsibilities:

• Manage rent and utility collections for residential accounts, following up on outstanding balances through consistent inbound and outbound communication.
• Serve as a primary point of contact for tenants, including Section A residents, while addressing payment concerns and explaining next steps clearly and professionally.
• Monitor active delinquency matters from the start of the assignment, including open eviction-related cases, and maintain accurate status updates.
• Coordinate with case workers and property managers to resolve account issues, confirm documentation, and support timely collection activity.
• Perform program-related administrative tasks, including record maintenance, account review, and tracking of collection actions in internal systems such as Padfolio.
• Handle a people-focused workload that requires frequent phone interaction, sound judgment, and professionalism in sensitive conversations.
• Organize account details and reporting to support collection priorities, with administrative duties currently forming a meaningful part of the role.
• Use spreadsheets and system data to review account activity, identify trends, and support follow-up efforts across the portfolio.