Admission Service Representative

University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation.

Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning. With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world.

This position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely:
Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

Under general direction from the Admissions Supervisor, the Admission Service Representative is responsible for the processing of applications in administrative computing system. The Admission Representative is responsible for successfully guiding the applicant through the admissions process and for representing UMass Global in a positive and professional manner.

General direction from the Admissions Supervisor

• Essential functions:
  
  100% of time Process applications in administrative computing system Prepare files for evaluation/decision. Link scanned documents in document imaging system. Create and update files. Track received documents in computing system, enter transfer coursework. Input communication codes, status codes, and trigger correspondence Provide support and assistance to both applicants and University stakeholders Assist applicants with troubleshooting issues as related to policies and procedures Assist in the development of training materials university stakeholders Assist with the training of university student teams Run audit reports on application data and follow up with University campus staff Assist with quality control reporting and data integrity Responsible for maintaining regular contact with university partners, particularly the Enrollment Coaches, via regular scheduled meetings, and data report follow-up Assist in the updating and review of applications and forms Assist with testing new procedures and processes Other duties as assigned
• Non-Essential Functions of the Job:
  May require work hours outside of standard business hours.

Position may be required to work flexible hours particularly given campuses’ extended hours of operation, and may require occasional weekend and/or evening work.

All applicants are subject to a background check and criminal history review.

Working conditions are normal for an office environment.

At least 1 year experience working in an Admission or Registrar office in a Higher Education Institution or equivalent work experience Knowledge and experience with administrative computing and document imaging systems, preferably Banner, Soft Docs, Argos, Raptor, and Salesforce Knowledge of Admission policies and procedures

• Ability to perform accurate and efficient entry of data into administrative software
• Adequate typing skills to complete data entry requests in a timely manner
• Ability to prioritize duties when faced with interruptions, distractions and fluctuating workload and completing them in a timely manner
• Communication and interpersonal skills, with the ability to interact with diverse individuals and groups at all organizational levels, both inside and outside of the university
• Ability to organize and handle large quantity of work with accuracy and efficiency
• Ability to use tact and diplomacy and maintain a high level of confidentiality
• Knowledge of basic arithmetic computations
• Strong commitment to teamwork and customer service

• Ability to use standard office equipment, including PC, phone, copier, and calculator
• Computer skills in the use of word processing and electronic mail,…